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Team Leader I (Acosta)

stefanini north america and apac
2-4 Years
Philippines
  • Posted 10 hours ago
  • Be among the first 10 applicants

Job Description

Details:

Job Description

  • Typically manages small or tier I service desk teams
  • Coaching, counseling, providing feedback, handling disciplinary issues and providing positive recognition
  • Ensuring each Technician meets his or her required goals including intraday schedule adherence, attendance, call center metrics, policy/handbook adherence, conduct and performance
  • Writing employee performance evaluations, delivering annual merit reviews, updating employee journals daily and performing other administrative tasks as assigned
  • Performing root cause analysis and identifying opportunities for helpdesk efficiencies
  • Working with the Recruiting Department in hiring qualified candidates
  • Creating a cohesive team environment through consistent management
  • Quality monitoring
  • May provide workforce management
  • Special project work may be assigned as needed

Job Requirements

Details:

  • Bachelor's degree or equivalent required
  • 2+ years of team lead/supervisory experience in a Service Desk environment
  • Must have an experience in coaching, training, mentoring interviewing and hiring
  • In-depth understanding of IT or BPO industry dynamics
  • Critical thinking and problem solving skills
  • Excellent attention to detail and organization skills
  • Superior verbal, written, facility and presentation skills
  • ITIL Foundations experience a plus (for ITO Service Delivery)
  • Shift flexibility and schedule adherence are required for the position.
  • Required : Team Lead Apprenticeship Graduate

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
It Or Bpo
Employment Type:
Full time

Job ID: 151848563

Last Updated: 01-08-2026 07:22:24 PM
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Team Leader I (Acosta)

Stefanini Philippines, Inc.
S
Philippines

Skills:

Organization, Critical Thinking, Interviewing, Attention To Detail, Hiring, Mentoring, Presentation Skills, Training, coaching, ITIL Foundations, Problem Solving

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