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Team Leader I (Acosta)

Stefanini Philippines, Inc.
2-4 Years
Philippines
  • Posted 5 hours ago
  • Be among the first 10 applicants

Job Description

Job Description
Remaining Positions:

1


Details:

  • Typically manages small or tier I service desk teams
  • Coaching, counseling, providing feedback, handling disciplinary issues and providing positive recognition
  • Ensuring each Technician meets his or her required goals including intraday schedule adherence, attendance, call center metrics, policy/handbook adherence, conduct and performance
  • Writing employee performance evaluations, delivering annual merit reviews, updating employee journals daily and performing other administrative tasks as assigned
  • Performing root cause analysis and identifying opportunities for helpdesk efficiencies
  • Working with the Recruiting Department in hiring qualified candidates
  • Creating a cohesive team environment through consistent management
  • Quality monitoring
  • May provide workforce management
  • Special project work may be assigned as needed
Job Requirements
Details:

  • Bachelor's degree or equivalent required
  • 2+ years of team lead/supervisory experience in a Service Desk environment
  • Must have an experience in coaching, training, mentoring interviewing and hiring
  • In-depth understanding of IT or BPO industry dynamics
  • Critical thinking and problem solving skills
  • Excellent attention to detail and organization skills
  • Superior verbal, written, facility and presentation skills
  • ITIL Foundations experience a plus (for ITO Service Delivery)
  • Shift flexibility and schedule adherence are required for the position.
  • Required : Team Lead Apprenticeship Graduate

Pay Range:

Based on Experience


More Info

Job Type:
Permanent Job
Industry:
IT/Computers - Software
Function:
It Or Bpo
Employment Type:
Full time

About Company

We are a global company with 30 years of experience in the market, offering a robust selection of services such as automation, cloud, Internet of Things (IoT) and user experience (UX).Today, we provide a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing (BPO). We maintain our excellence by investing in technological innovations, the best partnerships, acquisitions of companies worldwide, and the hiring of highly trained professionals.

Job ID: 151740397

Last Updated: 29-07-2026 07:14:43 PM
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