Team Lead, Producer Admin Support EMEA
Overview
We are seeking an experienced and highly organized Team Lead to oversee our Producer Admin Support team in EMEA. The Team Lead will manage a group of administrative professionals who provide vital support to producers/stakeholders, ensuring smooth operations, strong service delivery, and ongoing staff development. This position requires alignment with regional business hours and is a job that requires Return to Office (RTO) in accordance with business needs (such as client visits or scheduled requirements).
Key Responsibilities
- Lead, supervise, and mentor a team of Producer Admin Support staff, focusing on growth and professional development.
- Develop, implement, and continuously improve processes to enhance team efficiency and productivity.
- Create, document, and update process workflows for both existing and new processes/tasks.
- Set clear objectives, monitor team performance, and conduct regular evaluations.
- Ensure compliance with company policies and industry regulations.
- Coordinate effectively with producers/stakeholders to understand and meet support needs.
- Address escalated issues and manage complex administrative tasks.
- Collaborate cross-functionally with other departments to streamline workflows and share best practices.
- Manage resource allocation and balance workloads to optimize team output.
- Ensure team proficiency in Microsoft Office Suite, with emphasis on basic to advanced Excel skills.
Requirements
- Professional experience in the real estate industry.
- Strong understanding of producer/stakeholder support and related administrative processes.
- Demonstrated leadership and team management capabilities.
- Proven track record in motivating, developing, and evaluating staff performance.
- Skilled in conflict resolution and problem-solving within a team environment.
- Excellent organizational, multitasking, and time management competencies.
- Advanced proficiency in Microsoft Office Suite, especially Excel.
- Exceptional communication and interpersonal skills.
- Detail-oriented, proactive, and able to work under pressure and meet deadlines.
- Flexibility to work regional business hours as required.
- Willingness and ability to adhere to RTO requirements based on business needs.
Preferred Qualifications
- Knowledge of project management methodologies or systems.
- Familiarity with CRM platforms and database management.
- Strong communication and critical thinking skills
