About us
DHL Supply Chain is the world's leading contract logistics provider. Combining value-added and management services with traditional fulfilment and distribution, our customized, integrated logistics solutions drive efficiency, improve quality and create competitive advantage.
DHL Supply Chain offers specialist, proven expertise within the Auto-Mobility, Consumer, Chemicals, Energy, Engineering & Manufacturing, Life Sciences & Healthcare, Retail and Technology sectors. As today's global markets grow, our innovative logistics solutions are ready to help.
Responsibilities
- Lead and oversee safe, efficient, and compliant warehouse operations to achieve DHL operational standards, customer requirements, and business targets.
- Manage and support Receiving, Picking, Packing, Expedite, Shipping, and other outbound warehouse activities.
- Assist the Operations Manager in driving operational performance, workflow control, and service excellence.
- Communicate and cascade KPIs, objectives, priorities, and expectations to Frontline Leaders and Coordinators.
- Serve as the escalation point for operational, customer, quality, and people-related concerns, ensuring timely resolution.
- Plan and allocate manpower, equipment, and resources to support daily operational requirements and meet productivity goals.
- Monitor and drive key performance indicators related to productivity, quality, safety, delivery, attendance, labor utilization, and cost.
- Analyze operational data, identify performance gaps, and implement corrective actions to improve results.
- Ensure compliance with Standard Operating Procedures (SOPs), Work Instructions (WIs), OMS standards, and customer requirements.
- Review, approve, and maintain operational procedures, work instructions, and process documentation.
- Lead shift handovers, performance reviews, leadership meetings, and operational briefings.
- Coach, mentor, and develop Frontline Leaders and team members through training, performance management, and continuous feedback.
- Ensure employees complete required training, cross-training, onboarding, and Excellence School programs.
- Conduct and support audits, OMS confirmations, Gemba walks, process confirmations, and safety initiatives.
- Drive continuous improvement and Kaizen activities to enhance productivity, quality, efficiency, and customer satisfaction.
- Monitor and improve attendance, overtime, employee engagement, and overall team performance.
- Build strong relationships with customers and internal stakeholders through effective communication and collaboration.
- Promote safety, quality, teamwork, employee recognition, and DHL's First Choice Culture.
- Ensure achievement of operational KPIs, customer service levels, and continuous improvement objectives while maintaining high standards of operational excellence.
Requirements
- With background in warehousing
- Multi-tasking capabilities
- Can handle people or have people management experience
- Can work under pressure
- Background on System (SAP or any Warehouse Management System)
