Team Leader

Qualifications:

• Experienced in handling a Healthcare or Life Sciences account
• Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
• Willing to work in 24x7 environment
• Good Analytical & Coordination skills are essential.
• Basic Customer service skills
• Customer service orientation and ability to work in a team
• Good interpersonal and communication skills
• Customer service orientation and ability to work in a team
• Excellent Soft skill, Communications skills (Voice & Email) to handle global customers
• Strong keyboard skills
• Ability to perform in adverse situations
• Bachelor's Degree
• 2 years TL experience

Core Competencies:

• Operating Systems; Windows 7, 8 and 10 / 2K Server certifications
• Excellent written and verbal communications skills (English)
• Handling Escalations from L2
• Hardware support & research
• Basic project skills
• Ability to follow through on projects assigned