Standing at the forefront of team delivery.
As the person in charge, you will assemble and lead a team, and establish effective working procedures for the group. This role demands efficient team management skills, which you will exhibit by identifying the team's objectives and allotting resources to achieve optimal results and meet the company's goals. You will take the lead in managing and monitoring the different stages of the processes as well as facilitating discussions, analyses and meetings with stakeholders.
Lead and manage a team of professionals, providing guidance and support.
- Serve as the main point of contact for in-country executives, understanding their requirements and ensuring effective executive support.
- Identify new areas where executive support is needed and allocate resources accordingly.
- Coach and mentor the team in best practices for executive assistance.
- Develop and implement standardized processes and procedures for executive support activities.
- Continuously evaluate and optimize workflows to improve efficiency and effectiveness.
- Ensure accurate and timely capture of all activities undertaken by the team for reporting purposes.
- Analyze data and prepare meaningful reports on team performance and key metrics.
- Collaborate with other teams and stakeholders to align executive support services with overall organizational goals.
- Stay updated on industry trends and emerging technologies to enhance executive support capabilities.
- Foster a positive and supportive team culture, promoting collaboration and professional development.
- Conduct regular performance assessments and provide constructive feedback to team members.
- Coordinate coverage for annual and unplanned leave within the team to ensure continuity of support.
- Act as an escalation point for complex issues or challenges faced by the team.
- Advocate for resources and tools needed by the team to carry out their responsibilities effectively.
- Foster strong relationships with internal stakeholders and executive assistants to facilitate seamless collaboration.
- Participate in hiring and onboarding processes for new team members.
- Continuously monitor and assess the team's performance, highlighting areas for improvement and implementing necessary changes.
- Bachelor's degree or equivalent experience strongly preferred.
- At least 2-3 years of executive assistant experience supporting high-level executives.
- With 2-3 years of experience managing an operations team
- Proven ability to handle confidential information discreetly in a diplomatic manner.
- Unflappable, flexible, and can overcome a learning curve quickly.
- Extremely strong communication skills on multiple platforms and mediums (email, text, in person, videocalls, etc.).
- Excellent presentation skills
- Tech savvy and familiar working in the Microsoft Office suite Adobe Acrobat
- Ability to lead across multiple time zones.
