Team Lead - ILOILO

TDCX (PH) Inc

Iloilo

2-5 Years

This job is no longer accepting applications

Posted 34 months ago

Job Description

Do you aspire for a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards

What is your mission

As a Team Lead, you are expected to build, train, manage, and motivate a team of Customer Service Representatives. You will also monitor and ensure that the team consistently meet its daily/weekly/monthly/periodic metrics and other relevant SLA goals.

You are also required to perform these job functions:

Understand how to leverage the team to improve outcomes and to exceed goals
Ensure that each team member is collaborative, supportive, and high-performing
Communicate direction, provide regular performance feedback, and develop team members to ensure career growth
Provide structured feedback and recommendations for tool and process improvements on an ongoing basis
Willingness to perform ground-level and/or front-liner tasks as deemed necessary

Who are we looking for

Completed at least two (2) years in college
Minimum two (2)-year experience as a Team Lead in the BPO-setting for a customer service or a technical support account supporting international customers
Experience with Google Suite of products and with MS Office
Fluent in English, both verbal and written; excellent communication skills
Excellent comprehension skills
Able to communicate effectively to a variety of audiences and able to give and to receive feedback daily; comfortable to facilitate presentations to a variety of audiences
Experience in leading and in training a team
Experience in performance management and call monitoring
Tech-savvy and understands computer and home networking terminology (operating systems, browsers, routers, modems, etc.)
Ability to work a flexible schedule, including nights, weekends, & holidays

Education

Bachelors/ Degree, Diploma

More Info

Job Type:

Permanent Job

Industry:

ITES /BPO /Call Center

Role:

Team Leader

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Filipino

About Company

TDCX (PH) Inc

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Job ID: 39929631