Team Lead for Pioneer Pharmacovigilance Account

Job Responsibilities

• Supervise day-to-day operations of a team of Case Processing Associates/QR Associates; allocate case inventory and manage workflow distribution.
• Monitor individual and team productivity, quality, and TAT/SLA metrics; conduct periodic case audits and provide coaching/feedback.
• Handle escalations for complex or ambiguous cases; support un-blinding and case lock/closure decisions where required.
• Support onboarding and training of new associates; conduct calibration sessions to align on coding/narrative standards.
• Report team performance metrics to Team Manager; identify and drive process improvement opportunities.

Qualifications:

• Graduate/Post Graduate/ Doctorate degree in Life sciences/ Pharmacy/
• Medical sciences or equivalent degree preferred
• 3-5 years of experience in the Pharmacovigilance process and minimum 2 years plus experience in Quality Assurance activities. Strong knowledge of audits, CAPA, deviations, compliance, and risk management preferred
• Fluency in English
• Amenable to work onsite and night shift in Taguig

Why Join Us

At Cognizant, we don't just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You're not just filling a seat—you're building a future.
• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Your future starts here—grow, thrive, and make an impact with Cognizant.