Team Lead

Company Description

ATAIN is a leading next-gen customer experience company, specializing in AI-led transformative experiences for global brands. With a focus on digital and human intelligence, ATAIN manages end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, IGT employs over 25,000 specialists across 30 delivery centers worldwide, with certifications in IT and BPO processes.

EDUCATIONAL QUALIFICATIONS

• Preferably a graduate of any bachelor's degree

RELEVANT EXPERIENCE

• With 1 year BPO experience
• Good spoken & written English communications skill
• Computer proficient and can navigate the computer with minimum-to-zero supervision

Key Responsibilities and Duties

• Graduate of any Bachelor's degree, can be Undergraduate or finished Senior High School with at least 5 years of working in BPO/Call Center - customer service/sales/travel-airline is required.
• 2-3 years experience as Supervisor/Team Lead Role in a BPO setup is a must with coaching, training, and motivating employees as required. Strong leadership and people skills, as well as performance management know-how to consistently meet KPIs and tasks.
• Candidate must have excellent spoken & written English communications skills, and working knowledge of Excel and database reporting tools as needed in the job.
• Amenable to work onsite in Alabang, Muntinlupa City, in a flexible shifting or rotational schedule within 24/7 work hours.

FUNCTIONAL COMPETENCIES

• Ability to learn and apply procedures
• Adaptability
• Communication / Customer Service
• Stress Tolerance
• Work Commitment / Motivation
• Problem Solving Ability
• Analytical and Methodical Abilities
• Willing to work in Taguig
• Willing to work full on site, on shifting schedules