Are you ready to make an impact Join Infosys BPM as a Team Leader for Alabang and jumpstart your career!
Position Responsibilities:
- Lead and manage a team of 6-10 Senior Recruiting Coordinators and Junior Recruiting Coordinators. Ensuring successful execution of end-to-end recruitment services (sourcing of participants, invitation, screening, shortlisting, processing of incentives)
- Oversee panel management for their assigned PA, assess effective recruitment tactics, deliver on Service Level Agreements (SLAs), and provide leadership within the team.
- Work closely with the training team to develop and deliver specific training to Sr RCs/RCs upon hire and on ongoing and/or supplementary team training needs. You are expected to run projects as needed.
- Proactively identify risks and issues within the operations and communicating these back to the client with proposed solutions to mitigate and resolve in partnership with x-functional teams.
- Partner with key stakeholders to identify roadblocks, conduct deep dives to resolve issues or implement pilot programs & solutions and discover efficiencies in our operations.
- Create and provide reports to Team Leadership and to clients in Weekly/ Monthly/ Quarterly Business Reviews, ad hoc meetings, and other reports on workloads and trends.
- Elevate sensitive or complex inquiries via the appropriate communication channels and partner across various cross-functional teams to find solutions and ensure the team is providing optimal customer experience each time.
- Implementation of retention strategies and manage staffing concerns by building a team with a strong motivational-fitness and sense of stewardship.
- Application of strategic approaches to achieve and maintain SLAs and KPIs which translates to overall stakeholder satisfaction.
Minimum Qualification:
- 6-8 years of experience leading delivery teams within a customer service environment
- Bachelor's Degree in Management or any relevant subject e.g. Business, Economics or equivalent work experience
- Experience working with G Suite products: Gmail, Google Sheets, Google Docs, etc (Intermediate)
- Preference is English Language Certification (CEFR C1) or equivalent B2 certificate will be required
- Experience in managing a team of direct reports and driving excellence through people, process, and technology transformation
- Exhibits strong competency on Performance Management, Stakeholder Management, Risk Prevention, Building Teams, and Analytical Abilities
- Has adequate knowledge on SLA Performance and business metrics which are critical to quality
Preferred Qualification:
- Excellent communication, teamwork, conflict-management expertise and client service skills. Ability to clearly communicate in discussions and written documents; deliver regular updates and feedback clearly and tactfully.
- Ability to work independently, with minimum supervision and as a part of a team
- Ability to handle pressure and thrive in a change oriented and ambiguous working environment
- Ability to proactively anticipate challenges and obstacles and comfortable dealing with ambiguity
- Ability to prioritize work often within tight deadlines
- Ability to think critically and identify opportunities to run process improvement projects
- Experience with project/program management
- Experience working in a Vendor/Client environment.
Why Infosys BPM Philippines:
- Quarterly Performance Bonus
- 24 Leaves annually
- Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
- Outstanding career development opportunities and fast track career progression
- Enjoy a fair work-life balance.
- Learning and Development Trainings
- We value Inclusion and Diversity
- Great place to work certified.
We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMP
