About The Role
The
Talent Solutions Specialist (TSS) is responsible for leveraging our In-Office Bench to close deals. You will move recruitment from the back-end to the front-line, joining sales demos to provide instant talent validation, showcasing our managed office environment, and ensuring that every $200 deposit is backed by a ready-to-work human match.
Key Responsibilities
- Live Sales Call Participation: Join AE demos on-demand to act as the Technical Talent Expert. You will answer Who do you have by introducing specific Bench VAs sitting in the office
- The Visual Proof: Physically walk to a VA's desk or pull them onto your camera during a live Zoom to demonstrate our Managed Office quality and security
- Real-Time Vetting: Verify client requirements (tech skills, shift times, language) during the demo to ensure the AE sells a hirable role
- Idle Bench Talent Management: Maintain a Live Talent List of VAs in the office. Ensure every Bench VA is camera-ready and has a 60-second video intro for AEs to screen-share
- Momentum Locking: Hard-schedule Chemistry Checks between the prospect and a Bench VA before the sales call ends
- Feasibility Guardrail: Provide real-time feedback on whether a prospect's requirements are realistic for our current bench or if a custom search is required
Key Activities
- 1. Participating in Sales Activities & Demos
- Live Pull-ins: Act as the On-Call expert during sales demos. When an AE pings, you join the Zoom/Meet to discuss specific talent availability and demonstrate our office-managed quality
- Bench Showcasing: Physically introduce Bench VAs to prospects during live calls to build immediate trust and Chemistry Checks.
- Feasibility Guardrail: Provide real-time feedback on whether a prospect's requirements are realistic for our current bench or if a custom search is required
- 2. Bench VA Talent Management
- Daily Bench Report: Own and distribute the Daily Hot Sheet to the Sales team, highlighting the top 5 Ready-to-Deploy VAs currently in the office
- Digital Gallery Management: Ensure every VA on the bench has a high-quality resume/CV and a 60-second video introduction for AEs to use as sales collateral
- Bench Engagement: Keep Bench VAs Camera-Ready and briefed on active sales leads so they can jump into a call with 60 seconds notice
- 3. High-Velocity Matching
- The Zero-Day Match: Aim to match a client with a Bench VA before they leave the sales call
- Hand-off Accuracy: Translate the vibe and nuances of a sales call into a perfect internal brief for the Solutions Expert and the assigned VA
- Scarcity Management: Communicate talent sell-out risks to AEs to help drive urgency and close deposits faster
What Success Looks Like
- Deposit-to-Match Speed: Reducing the time between a $200 payment and the first Meet the VA call to under 24 hours
- Sales Conversion Rate: Increasing the AE close rate by providing Live Proof of talent
- JRF Accuracy: 0% Wrong Hire complaints in the first 30 days of an account
Requirements
- 2+ Years in Recruitment or Talent Acquisition: Specifically in high-volume or VA/BPO environments
- Sales Instincts: You must be comfortable selling a person's skills and our company's managed office model
- Professional Presence: Since you are a face of the company on Zoom calls, you must be articulate, high-energy, and professional
- Technical Literacy: Ability to quickly understand client Tech Stacks (CRMs, PM tools, AI) to match them with the right VA skill sets
- On-Site Presence: Must be physically in the office to interact with the Bench VAs and show the facility to prospects
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
