Job Summary
The Branch Systems Support Officer will be responsible for providing system support to the branches and addressing their branch operations concerns. Major areas include the following: helpdesk support; handling of business issues and concerns and its resolutions; preparation of business requirements; assistance in special projects and other administrative functions.
Key Responsibilities
- Provides helpdesk support for various branch applications, policies and procedures by addressing their queries after appropriate analysis, review and coordination with other business units, if necessary.
- Identifies and documents business needs, particularly on branch front-end branch applications; develops corresponding business cases, does test for new applications, system modifications/fixes, seeks approval and issues appropriate policies and guidelines on branch operations to facilitate addressing business needs.
- Leads/assists Special Projects as assigned; coordinates, attends meetings/discussions on the matter, prepares/seeks approvals on recommendations; monitors projects and updates Supervising Officers; prepares corresponding reports; ensures smooth implementation of Projects and does post-implementation review.
- Conducts user acceptance testing to ensure that all related testing requirements are in place from the test scripts to testing environment to actual testing/data entry, validation of reports per transactions on testing, coordination with IT as needed, performs re-test to ensure that everything is in order; monitors implementation and post-implementation activities.
Qualifications
- Bachelor's degree in any field
- At least 3 years of system support experience in a bank or financial institution
- Strong analytical, communication, and documentation skills
- Preferably background in system testing or QA
- Willing to work onsite in Makati/Ortigas
