Systems Admin Lead

What will you do

.Manage system throughout its whole lifecycle and complete its Compliance documentation

.Coordinating and scheduling backup/recovery & Performing Disaster Recovery Testing

.Service Level Agreement, Audit trail, Access & identity monitoring

.Coordinating (but not performing) server, database patches and resolving vulnerabilities

.Coordinating software management: Patching / Packaging / Testing / License management / Small enhancements/configuration changes

.Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure):

.Interfaces to IT SME, IT Capability leads and to other internal stakeholders (e.g. HR, Finance) as well as external stakeholders (vendors, academia, healthcare companies, etc.). Interfaces to/SPOC for the broader IT organization acting in a coordination role.

.Performing Incident, Problem and Change Management

.Working with IT Infrastructure to remediate replace migrate or decommission systems (Including legacy systems and coordinating System Archiving) or infrastructure items.

What do you need to succeed

• Must be bachelor's degree in IT or similar
• 3+ years working as a System Lead or similar
• Good general understanding of assigned application and system lead support service tasks
• Proven work experience in an IT technical support or similar role
• Must have Excellent English speaking, reading & writing skills andable to present information effectively
• Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking etc.
• At least 3 years working with cross functional teams (Internal/External) in Multi-National Company
• At least 2 of the following technology/platform experience:JIRA, Confluence, ServiceNow, API
• A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification
• Veeva certification in Clinical Suite is a PLUS

• Must be customer oriented, well organized and methodical
• Must have excellent communication skills both written & verbal
• Must be able to work successfully on a team.
• Shift flexibility and schedule adherence are required for this position.