System Analyst

Responsibilities:

• ProvideL3 supportfor banking applications inCCOandPMRdomains.
• Investigate incidents, perform root cause analysis, and coordinate with vendors, testers, and L1/L2 teams.
• Manage testing scope, support fixes, and production implementation.
• TroubleshootCtrl-M batch job failuresand monitor production issues.
• Handle middleware patching, OS patching, and certificate renewals.

Must-Have Skills:

• Strong inJava/J2EEandOracle DB; experience withMSSQL.
• Solid knowledge of production support processes.
• Ability to work across functional domains and technologies.

Preferred Skills:

• CRM (Microsoft Dynamics)experience.
• Knowledge ofTBMS by SunTec, billing/pricing applications.
• Familiarity withJBoss EAPandLinux (RHEL).