Manage and support core infrastructure systems including On-Premise servers (AD, DNS, DHCP, Exchange, virtualization, Windows/Linux) and cloud services on Microsoft Azure (Azure AD, VMs, storage, and networking);
Create, update, and manage user accounts, mailboxes, and access permissions across both local and cloud environments. Provide support for Microsoft 365 services, including Outlook and Office apps;
Manages the day-to-day operations of LTO-IT system by monitoring, maintenance and provide support to district office (DO) servers and ensure high availability and attain acceptable level of system performance;
Responds to issues, problems and concerns escalated by Customer Care and other support groups related to systems administration function in a timely manner;
Isolates problems and collaborate with other support groups or to Sr. Systems Administrator for proper action;
Provide assistance in recovering files and databases from workstations or servers that have encountered hardware or operating system problem both on premise and in cloud;
Setup, install and configure workstations used by Stradcom-based employees such as operating system, M365, MS Office, Outlook, internet browser, and other software purchased by the company as needed;
Conduct troubleshooting (ad-hoc technical team member for onsite isolation of abnormal behavior of the LTOIT system);
Administer and provides support to interconnectivity projects;
Submit reports required by the department manager or management (Weekly, Monthly or ad-hoc reports);
Ability to assume ownership, accountability and leadership to a given tasks;
Need to possess a high level of patience and professionalism when working with other employees;
Compliance with Stradcom policies like conduct, dress code, absenteeism, tardiness, etc.; and,
Performs other job-related tasks that may be assigned by immediate superiors from time to time.
Minimum Qualifications
Educational Attainment:
B.S. in Computer Engineering, Computer Science or any 4-year IT related course; and,
Certification in Microsoft Azure in a plus.
Work Experience
Must have at least 3 years of relevant experience;
Hands-on experience managing Microsoft Azure environments and services; and,
Familiarity with Microsoft 365, virtualization platforms, and hybrid cloud setups.
