Surveillance Analyst

*Remote Opportunity! *

About us:

Let's Live Better!

Vive Health is a growing company specializing in providing high-quality and affordable medical equipment. We strive to separate from the pack and become your trustworthy and affordable online medical equipment store; providing products that you'd be proud to use yourself, and give to your loved ones or patients.

At Vive Health, we are dedicated to enhancing the lives of our customers. Our focus is on providing support for individuals recovering from injuries, managing their health, or caring for loved ones. We strive to empower them with the tools and resources they need to feel confident and in control of their well-being.

We are committed to helping you live better. As a Top 50 Amazon seller in the USA, we have designed and developed multiple specialty brands to demonstrate our commitment to supplying you with the very best product options.

About the role:

We are looking for a dedicated Surveillance Analyst. They will monitor and report any issues related to our warehouse network, ensuring they are reported on time. They will have additional support tasks assigned as well.

Who you are / What you bring:

You are a detail-oriented individual, with a knack for security operations. You have a strong sense of justice and experience with camera surveillance onsite or remotely. You bring the passion for assuring our warehouse network stays safe, and the drive to help other teams when needed.

Responsibilities:

• Monitor security cameras to detect and report any suspicious activity.
• Regularly review camera feeds to ensure all systems are functioning properly.
• Report any security breaches, unauthorized access, or incidents to appropriate authorities.
• Maintain a polite and professional demeanor when interacting with customers.
• Respond to customer inquiries received through phone, email, or chat during overnight hours.
• Log all customer interactions and inquiries for follow-up by daytime staff if necessary.
• Log incidents and provide detailed reports on security breaches or suspicious activities.

Qualifications:

• High School or GED Diploma required
• 1+ years of experience with surveillance or security operations
• Excellent verbal and written English communication skills
• Customer support experience is a big plus
• Technical knowledge on surveillance camera systems is a plus

Job Type:

Full-time, Remote

Our Mission:

https://www.youtube.com/watchv=cC6eqo-0LHc&ab_channel=ViveHealth

https://www.youtube.com/watchv=TJX9J-m4UhE&ab_channel=ViveHealth

For More Info On Our Products and Services:

https://www.youtube.com/@ViveHealth

Visit our website at www.vivehealth.com to learn more.