Support Specialist

Role – Support Specialist / Sr. Support Specialist / Team Lead Support Specialist

Contract role – Long term contract

Shift - 24×7 Rotational Shift Schedule

Job Summary:

We are looking for an experienced Support Specialist to provide L2/L3 production support, troubleshoot issues, and perform root cause analysis (RCA) across Salesforce environments.

Key Responsibilities:

• Provide Salesforce production support and perform detailed Root Cause Analysis (RCA).
• Troubleshoot issues using Salesforce Inspector, Workbench, or similar tools.
• Analyze SQL, JSON, APIs, and integration-related issues.
• Identify whether issues are code, configuration, or data related.
• Collaborate with development and business teams to resolve production incidents.
• Support a 24×7 rotational shift and ensure timely incident resolution.

Mandatory Skills:

• Salesforce Production Support & RCA
• Salesforce Inspector / Workbench
• SQL, JSON & API Troubleshooting
• Strong troubleshooting and issue classification skills