Job Summary:
We are looking for an experienced to provide L2/L3 production support, troubleshoot issues, and perform root cause analysis (RCA) across Salesforce environments.
Key Responsibilities:
- Provide Salesforce production support and perform detailed Root Cause Analysis (RCA).
- Troubleshoot issues using Salesforce Inspector, Workbench, or similar tools.
- Analyze SQL, JSON, APIs, and integration-related issues.
- Identify whether issues are code, configuration, or data related.
- Collaborate with development and business teams to resolve production incidents.
- Support a 24×7 rotational shift and ensure timely incident resolution.
Mandatory Skills:
- Salesforce Production Support & RCA
- Salesforce Inspector / Workbench
- SQL, JSON & API Troubleshooting
- Strong troubleshooting and issue classification skills
