Support Engineer

About the role:

As a Technology Support Engineer , you will be responsible in developing and implementing solutions that integrate applications across an enterprise or its units and departments by evaluating existing components or systems to determine integration requirements and ensure that final solutions meet the organization's needs.

How you'll contribute:

• Responsible for availability, incident, problem and capacity management for the applications in scope
• Response and resolve incidents, problem and user queries through proper analysis
• Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department
• Contribute in effective knowledge management best practices within team and organization
• Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

What we're looking for:

• At least 4-6 years working experience in the field of Information Technology
• Has working experience in AS400 application support and development
• Willingness to work in a shifting schedule in a 24/7 work set- up

About Security Bank

We are the Philippines largest independent bank, having won countless awards over the years, including Philippines Top Employer, named by Statistica, and Best Bank for Diversity and Inclusion, awarded by Asiamoney.

We're changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.

Now, with more than 300+ branches nationwide, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we're far from done.

In our constant pursuit of excellence and improvement, we create teams that support our business and each other.