Supply Chain Planning & Operations Lead

About Kaiterra:

We spend 90% of our time indoors, where air quality directly impacts our health, well-being, and overall comfort. At Kaiterra, we believe that our buildings should not only be safe and healthy but also enhance the quality of life for those inside them. That's why we create innovative environmental monitoring devices and intelligent software analytics, combined with world-class professional consultation services, to help leading companies worldwide transform their built environments.

About the Role:

We are looking for a Supply Chain Planning & Operations Lead to be the operational backbone connecting production, procurement, sales, finance, and, critically, our clients. You will own global logistics end-to-end, but this is not a back-office role: you will be on the phone with clients, coaching them through import requirements and documentation, and personally ensuring they have a smooth experience from order to delivery. Large deals get broken into multiple shipments across countries, carriers, and 3PLs, and you will project-manage every thread to completion.

Beyond day-to-day execution, we need someone who treats every obstacle as a process improvement opportunity. When something breaks, you don't just fix it: you find the root cause, design a better workflow, build the SOP, and look for ways to automate checks and balances so the same problem never recurs. The north star for this role is ensuring great customer experience and inventory availability, and the way you get there is through proactive coordination, rigorous follow-through, and a relentless drive to systematize.

What You Will Do:

Global Logistics, Client Coaching & Import/Export Operations

• Own the full import/export lifecycle: freight quoting, carrier booking, shipping documentation, and customs clearance monitoring across multiple countries.
• Act as the primary logistics point of contact for clients - get on the phone, walk them through import requirements, explain what documentation they need, and coach them through the entire customs and clearance process. Email alone is not enough for clients new to this.
• Proactively follow up with clients on outstanding customs duties, clearance paperwork, and delivery timelines to prevent delays - the biggest bottleneck today is clients being late on their side of the process.
• Navigate cross-border shipping challenges for battery- and lithium-ion-sensitive products, ensuring compliance with hazardous goods regulations (IATA, IMDG) and on-time delivery.
• Manage freight forwarder and carrier relationships; negotiate rates, evaluate service levels, and resolve transit exceptions.

Project Management & Deal Coordination

• Project-manage large deals end-to-end: break orders into shipments, track each shipment across carriers, 3PLs, and customs, and ensure nothing falls through the cracks.
• Coordinate across HubSpot, Asana, Cin7, freight forwarding platforms, and 3PL systems to keep all moving parts visible and on schedule, including any packaging customizations, labelling changes, or split-shipment requirements.
• Relentlessly close open loops: follow up on outstanding items, flag blockers early, and maintain a clear status view so the team always knows where every shipment stands.

Warehouse Operations & SOP Development

• Develop and maintain standardized SOPs for packaging, labelling, kitting, and distribution that meet destination-country regulatory requirements.
• Remotely direct warehouse staff on compliant execution; conduct quality audits to ensure 100% shipment accuracy.
• Translate regulatory and customer requirements into simple, visual work instructions that warehouse teams can follow independently.

Process Improvement & Systems Thinking

• When obstacles arise, dig into the root cause, don't just patch the symptom. Identify workflow breakdowns, design better processes, and codify them into SOPs.
• Build proactive checks and balances into existing systems (Cin7, HubSpot, Asana) so that errors and missed steps are caught automatically rather than discovered after the fact.
• Continuously look for automation opportunities: recurring manual tasks, repetitive status checks, and handoff points are all candidates for systematization.
• Maintain data accuracy across Cin7, WMS, and HubSpot; run periodic reconciliation reviews to keep digital records, physical inventory, and financial accounts aligned.

S&OP Planning & Production Decisions

• Analyze sales forecasts and global multi-warehouse inventory positions to inform production planning and ensure inventory is always on hand to service clients.
• Collaborate with Sales and Production teams to formulate and issue production orders, balancing demand signals with capacity constraints.
• Proactively flag supply-demand imbalances and recommend reallocation or replenishment actions.

Intercompany Trade & Financial Compliance

• Maintain intercompany trade flows and transfer pricing documentation across multiple legal entities.
• Perform logistics cost accounting, payment reconciliation, and inventory valuation reviews to ensure clean, auditable financials.

What You Bring:

Required

• 35 years of experience in international logistics, supply chain operations, or trade compliance.
• Strong working knowledge of Incoterms, customs procedures, and cross-border documentation.
• Familiarity with battery/lithium-ion product compliance requirements (MSDS, UN38.3, certification markings, dangerous goods shipping).
• Demonstrated client-facing communication skills you are comfortable picking up the phone to coach a client through import requirements and following up until the process is complete.
• Project management ability: you can take a large, complex deal with multiple shipments, customizations, and stakeholders and keep every thread tracked and moving forward.
• Proficiency with ERP and project management systems (Cin7, HubSpot, and Asana preferred) and comfort juggling multiple platforms simultaneously.
• Professional English fluency (written and spoken) as the working language.
• Availability to work during Asia business hours with flexibility for cross-timezone coordination.

Nice to Have

• Experience with HubSpot, Asana, and warehouse management systems.
• Background in managing or coordinating with 3PL warehouses across multiple countries.
• Exposure to process automation tools or a track record of systematizing manual workflows.
• Experience in cross-cultural work

Who You Are:

• A proactive client partner. You don't wait for clients to figure out customs requirements on their own. You pick up the phone, walk them through it, and follow up until it's done. You understand that a hands-off approach leads to delays, and delays hurt the customer experience.
• A root-cause thinker with an automation mindset. When you hit an obstacle, you don't just work around it, you ask why it happened, design a better process, and build checks and balances so it doesn't recur. You see every pain point as a future SOP or automation opportunity.
• A rigorous project manager. Large deals with multiple shipments, customizations, and handoffs don't overwhelm you. You track every open thread, close loops relentlessly, and keep stakeholders informed without being asked.
• Detail-obsessed across systems. You reconcile data across Cin7, HubSpot, Asana, and 3PL platforms proactively. Mismatches between records, inventory, and financials don't get past you.
• A clear cross-cultural communicator. Whether you're coaching a client through import paperwork or writing a warehouse SOP, you translate complexity into clarity that anyone can act on.

Management Scope:

This role directly manages warehouse operations staff. You will set priorities, assign work, monitor quality, and provide day-to-day guidance to frontline teams primarily through remote coordination.