Supervisor – SEO & SEO Web
Join eClerx Philippines and be Built for More.
We are looking for an experienced and hands-on Supervisor – SEO & SEO Web to lead teams responsible for search engine optimization and SEO-focused website development.
This role combines people leadership, SEO and web expertise, and performance management. You will oversee the delivery of technical SEO audits, on-page and off-page optimizations, content updates, website builds, redesigns, and technical fixes—ensuring that all deliverables meet agreed timelines, quality standards, and service-level commitments.
What You'll Do
- Lead, coach, and manage a team of SEO Analysts and SEO Web Analysts.
- Set clear expectations and conduct regular coaching and one-on-one performance discussions.
- Monitor team and individual performance against SLA, AHT, quality, productivity, and resource-utilization targets.
- Plan workload distribution, shift coverage, staffing capacity, and daily priorities across both teams.
- Conduct calibration sessions and quality reviews to maintain accuracy and reduce rework.
- Oversee technical SEO audits, on-page and off-page optimization, content updates, and website builds or fixes.
- Review keyword strategies, site architecture recommendations, and technical SEO solutions before delivery.
- Ensure website builds, redesigns, and page-level changes follow SEO, usability, brand, and technical standards.
- Investigate SLA or quality misses, determine root causes, and implement corrective action plans.
- Manage escalations involving unclear requirements, CMS or hosting limitations, platform issues, and workflow tools.
- Lead the onboarding, training, and cross-skilling of new and existing team members.
- Identify opportunities to improve processes, SOPs, workflows, quality controls, and automation.
- Prepare and present weekly and monthly performance reports covering SLA, quality, productivity, utilization, backlog, and organic search trends.
- Coordinate with internal leaders, business stakeholders, and cross-functional digital marketing teams.
What We're Looking For
- Bachelor's degree in Marketing, Communications, Computer Science, Information Technology, or a related field, or equivalent practical experience.
- At least 2–4 years of experience in SEO, website development, or SEO-focused web delivery.
- At least one year of experience as a Team Leader, Supervisor, or People Manager.
- Strong working knowledge of technical SEO, including:
- Crawlability and indexation
- Site architecture
- Page speed and Core Web Vitals
- Schema markup and structured data
- On-page and content optimization
- Off-page SEO and link-building fundamentals
- Familiarity with website development and CMS platforms such as WordPress, Duda, or similar systems.
- Hands-on experience with Google Search Console and Google Analytics 4.
- Familiarity with SEO platforms such as SEMrush, Ahrefs, Moz, Screaming Frog, or equivalent tools.
- Ability to review and troubleshoot SEO deliverables, website builds, redesigns, and technical fixes.
- Experience managing teams in a metrics-driven agency, in-house, BPO, KPO, or digital marketing operations environment.
- Strong coaching, performance management, analytical, and problem-solving skills.
- Proficiency in Excel or Google Sheets and experience preparing performance reports or dashboards.
- Strong written and verbal communication skills, with confidence in presenting results and action plans to stakeholders.
Preferred Qualifications
- Relevant SEO certifications from HubSpot, SEMrush, Moz, Google, or similar organizations.
- Web development or CMS-related certifications.
- Experience managing a blended SEO and web development team.
- Experience supporting local SEO, multi-location businesses, listings, or geo-targeted content.
- Exposure to workflow or ticketing platforms such as Salesforce, Jira, or similar tools.
- Experience participating in weekly or monthly business performance reviews.
How Success Will Be Measured
- SLA achievement
- Quality of SEO and web deliverables
- Team productivity and resource utilization
- Backlog management
- Organic visibility, rankings, and traffic impact
- Escalation turnaround time
- Team development and cross-training progress
Why Join eClerx
At eClerx, we believe careers should be Built for More—more opportunities to lead, more room to grow, and more meaningful ways to make an impact.
In this role, you will lead a multidisciplinary SEO and web team, strengthen your expertise across organic search and website delivery, and build a clear path toward broader leadership opportunities in Digital Marketing Operations.
Apply today and build what's next with eClerx Philippines.
