Job Summary
We are looking for an experienced, hands-on Supervisor to lead the combined SEO and SEO Web pods supporting the Local Search account. The Supervisor is accountable for the end-to-end delivery of both teams — ensuring technical SEO audits, on-page and off-page optimizations, content updates, and website builds/fixes are completed on time, to quality standards, and within committed SLA. This role blends people leadership, performance management, and platform expertise and acts as the primary escalation point between the analysts, internal leadership, and the client.
Key Responsibilities
- Manage, coach, and develop SEO and SEO Web Analysts while monitoring SLA, quality, productivity, AHT, and resource utilization.
- Oversee SEO deliverables, website builds/fixes, quality audits, and adherence to SEO best practices and client requirements.
- Own SLA performance, escalation management, process improvements, and operational efficiency across both teams.
- Prepare and present performance reports, client updates, and action plans to stakeholders.
- Coordinate with cross-functional teams and support onboarding, training, and cross-skilling initiatives.
Qualifications
- Bachelor's degree in Marketing, Communications, Computer Science, or related field.
- 2–4+ years of SEO and/or website development experience, including at least 1 year in a leadership role.
- Hands-on experience with SEO tools, Google Search Console, GA4, CMS platforms (e.g., WordPress, Duda), and website workflows.
- Strong people management, reporting, stakeholder management, and problem-solving skills.
- Experience in agency, in-house, or BPO/KPO digital marketing operations environments preferred.
Preferred
- SEO or web development certifications (HubSpot, SEMrush, Moz, etc.).
- Experience managing blended SEO and Web Development teams.
- Local SEO and multi-location business experience.
- Exposure to Salesforce, Jira, or similar workflow tools.
