Supervisor, Sales Executive

The Sales Executive Supervisor oversees the performance of sales associates, ensuring targets are met, customer service standards are upheld, and promotional activities are executed effectively. They play a key role in motivating the team, analyzing sales trends, and implementing strategies to maximize profitability.

Key Responsibilities

Sales Management

• Supervise daily sales operations across assigned retail sections.
• Monitor sales targets and implement strategies to achieve or exceed them.
• Analyze sales reports and recommend improvements.

Team Leadership

• Train, coach, and motivate sales associates to deliver excellent customer service.
• Schedule shifts, assign tasks, and evaluate staff performance.
• Provide feedback and corrective actions when necessary.

Customer Engagement

• Ensure staff assist customers effectively, providing product knowledge and recommendations.
• Handle escalated customer concerns and complaints.
• Promote loyalty programs and upselling opportunities.

Merchandising & Promotions

• Coordinate with store management to implement promotional campaigns.
• Ensure accurate pricing, signage, and attractive product displays.

Compliance & Reporting

• Enforce company policies, sales procedures, and audit requirements.
• Prepare and validate daily/weekly sales reports.

Qualifications

• Education: Bachelor's degree in Business, Marketing, or Retail Management.
• Experience: 3–5 years in retail sales, with at least 1–2 years in a supervisory role.
• Technical Skills: Knowledge of POS systems, sales reporting tools, and merchandising.
• Soft Skills: Leadership, communication, negotiation, and customer service orientation.