Supervisor I, Operations Management
Supervisor I, Operations Management
RELX1-3 Years
- Posted 17 days ago
- Be among the first 10 applicants
Job Description
- Lead a multi-functional team of Fulfilment representatives to deliver on operational objectives
- Track and analyze team performance data to drive performance improvements and operational excellence
- Collaborate cross-functionally and related departments to drive innovation and service excellence and to improve overall efficiency
- Foster proactive relationships with supported business units
- Promote continuous learning and upskilling of self and team members
- Conduct regular operations reviews and execute agreed action items
- Manage multiple projects and reprioritize as needed
- Drive key initiatives to facilitate team process improvement and efficiency as well as partner with leadership to implement critical actions
- Develop and implement support plans to meet service level objectives and manage day-to-day operations
- Ensure team performance meets quality, volume, and timeliness goals
- Bachelor's degree holder
- 1-2 years of leadership experience in a BPO setup
- Familiar with BPO operations (understands AHT, NPS, SLA, etc.)
- Must have excellent written and verbal communications skills and the ability to effectively collaborate across all levels of the organization
- Proven success at managing change
- Strong organizational, prioritization and delegation skills
- Proven problem solving and analytical skills
- Detail oriented and project management skills
- Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
- Must be in current role for 1 year
- Must not have received any Disciplinary Action within the past 12 months
- Must not have any Attendance and Punctuality issues in the past 12 months
More Info
Key Skills
About Company
Skills:
project management, compliance with established processes, stakeholder relationship management, process improvement, enterprise AI tools and technologies, Analytical Skills, Problem Solving
Skills:
Prince2, Hybrid, Agile, Microsoft Excel, pmbok, Microsoft Project, Lean Six Sigma, Green Belt, Pmp, Project Management, Business Process Improvement, Manufacturing Operations, Supply Chain
Skills:
Employee Engagement, Labor Relations, project management, Organizational Skills, Analytical Skills
Skills:
Excel, Quality Assurance, Ms Office, Ppt, Project Management, Ms Word
Skills:
supervision, operations, project management, Negotiation, project processes documentation, Coordination, Billing Collection