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RELX

Supervisor I, Operations Management

RELX
Philippines, Quezon City
1-3 Years
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  • Posted 11 days ago
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Job Description

Accountabilities

People and Performance Management

  • Ensure new employees are oriented to the organization, its policies, facilities, etc.
  • Ensure all work is completed according to established policies, procedures, and standards
  • Facilitate Employee Training and Development
  • Manage individual and team scorecard per month
  • Monitor, assess and provide feedback about employee's performance
  • Provide ongoing guidance to employees in the forms of ongoing coaching and mentoring
  • Conduct performance appraisal on a regular basis and participate in annual review process
  • Develop and implement PIP if performance is not adequate
  • Approve and monitor daily team attendance
  • Oversee, and as needed, support staff in activities to ensure timeliness and accuracy of relative output
  • Support and drive employee engagement and corporate social responsibility initiatives

Conflict / Crisis Management

  • Regularly review the needs of employees
  • Help, discuss, evaluate, and resolve personal and work issues among team members
  • Inform and monitor employees during times of crisis or disaster to assess situation
  • Inform the manager of the current situation of team members and recommend solution

Reporting

  • Submit regular operation performance status reports to local leadership team
  • Generate monthly performance update to BU stakeholder
  • Update all necessary reports needed by Stakeholders
  • Ensure all reports are accurate, updated and submitted on time

Operational and Process Management

  • Gain good understanding of the business to be able to monitor accuracy of work, identify opportunities to develop people, improve processes and drive results
  • Work in production to effectively coach and mentor team members as well as assist in production due to business requirements i.e., volume influx, staffing issues etc.
  • Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations
  • Review, develop and implement process improvements, departmental goals, and objectives
  • Conduct monthly operations review and execute action items agreed with the manager and business unit partners
  • Manage multiple processes or work functions simultaneously
  • Monitor and manage workload and assignments of the team
  • Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions
  • Manage and facilitate the corrective action process, partnering with the Manager
  • Process audit – support annual process audit activities
  • Operations Standard – support compliance with established processes
  • Complete other duties as assigned

Qualifications

  • Candidate must possess Bachelor/College degree
  • Preferably with 1-2 years of leadership experience
  • Preferably with experience in handling Sales calls-related team/program
  • Strong people and stakeholder relationship management skills
  • Excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization
  • Amenable to work on a night shift or flexible schedule
  • With excellent work ethics and can easily adapt to CI and Agile Culture
  • Detail oriented and project management skills
  • Proven success at managing change
  • Strong organizational, prioritization and delegation skills
  • Proven problem solving and analytical skills
  • Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Additional For Internal Applicants

  • Must be in current role for 1 year
  • Must not have received any Disciplinary Action within the past 12 months
  • Must not have any Attendance and Punctuality issues in the past 12 month
  • Must have a Successful or above rating in the last Enabling Performance cycle

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

More Info

Job Type:
Permanent Job
Industry:
Other
Employment Type:
Full time

About Company

RELX

Job ID: 148572741

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Last Updated: 11-06-2026 03:20:48 AM
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