Job Description
The Supervisor, GBS Operations will have to manage and lead a team of documentation representatives / analysts to achieve high customer satisfaction. He/she will have to lead the team to achieve the productivity and quality to meet the requirements of the business service level agreement. He/she will also have to ensure that all individual processes are adhered to and monitored closely.
Responsibilities
- Manages and leads an efficient and professional team who will exceed customer's expectation
- Monitors and allocates resources according to productivity level in order to achieve service excellence
- Reviews and identifies customers needs and requirements in daily communication with origin and regional offices
- Pro-actively communicates with internal and external customers on industrial, country and company initiatives and changes
- Reviews and implements new initiative from internal and external customers
- Supports and rolls out any system or process enhancement implemented by corporate
- Achieves consistency in output of docs / services that is timely, complete & accurate
Qualifications
- Tertiary education is required, with preference for Logistics Management
- Able to speak and write in English
- 3 years of working experience in similar industry with at least 1 year in supervisory capacity
- Customer oriented with the ability to establish strong relationships and interact effectively with customers at various levels
- Self-driven and motivated
- Excellent interpersonal, communication and presentation skills
- Professional with positive self-image
- Strong spoken and written communication skills
- Possess Customer Service mindset and passion for service excellence
- Ability to effectively & efficiently adopt/adapt information technology to enhance productivity and efficiency
