Supervisor - Customer Support

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Early Applicant

Job Description

Key Responsibilities

Lead, manage, train, and mentor team members to ensure high performance and growth.
Address and resolve conflicts by engaging with mobile app users while maintaining excellent customer service.
Handle customer inquiries and concerns, ensuring complete customer satisfaction.
Coordinate with all relevant parties throughout the order fulfillment process (pickup and delivery) to ensure compliance with quality standards.
Perform other duties as assigned.

Qualifications

Bachelors degree in any field.
Proficient in social media platforms and digital communication.
Strong working knowledge of MS Office applications.
Excellent command of English and Filipino; additional language skills are an advantage.
Proven ability to resolve conflicts and manage customer complaints effectively.
Capable of working independently with minimal supervision.