Be part of a leading Australian ed-tech company on a mission to close the cyber security skills gap and shape the future of tech talent. We're looking for a passionate Student Support Officer who's ready to go beyond teaching—someone who can inspire, guide, and empower the next generation of tech professionals as they launch their careers.
The Opportunity
We are seeking a Student Services specialist who is either tech-savvy or has a keen interest in the IT industry. You'll be part of a collaborative, global team—working hand-in-hand with partners in Australia—to provide high-level support in a fast-paced educational setting. No deep technical expertise required—just a great attitude and a drive to provide awesome service.
Why join us
- Proudly Great Place to Work® certified
- Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
- Grow with stability: 100+ in our 10-Year Club by 2025
- Dynamic talent network: 2,000+ across APAC and beyond
- Competitive compensation with annual reviews
- Comprehensive medical care for you and your family
- Generous paid leave because work-life balance matters
- Level up with LinkedIn Learning and tailored training
- Flexible work setup
Staff Testimonial
It's been a wonderful career opportunity and growth being as an employee. We are always encouraged to further enhance our leadership, technical and soft-skills capabilities. It is great to embrace instil principles in demonstrating these qualities wherein everyone takes personal accountability and be respectful to others every day. I am truly proud to be part of this wonderful organisation. – Delivery Lead, ASW Philippines.
What You'll Do
- Support students throughout their end-to-end learning journey.
- Conduct virtual onboarding and progress-tracking sessions via Zoom.
- Guide students through the Learning Management System (LMS).
- Set actionable goals and maintain student accountability to drive success.
- Proactively identify and intervene in at-risk student cases.
- Offer technical troubleshooting where necessary (preferred).
Key Criteria
- Bachelor's degree in a relevant field (Professional certifications are a plus).
- Proven track record of leading teams to deliver exceptional service to internal and external stakeholders.
- Advanced skills in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and meticulous CRM data management.
- Superior written and verbal communication skills with a professional tone.
- Exceptional organizational skills, including effective calendar management and the ability to prioritize multiple urgent tasks.
- Process-driven with a high level of attention to detail.
- A self-motivated team player who takes ownership of tasks and anticipates needs.
- Demonstrates a high level of honesty, punctuality, and professional integrity.
- Committed to providing high-quality customer service and support.
Work setup:
- Manila (BGC, Taguig): Australian hours (6 am–3 pm PHT) with 1x a month onsite work arrangement.
