Store Operation Manager

anytime cleaners

Philippines

Fresher

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Posted 21 hours ago
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Job Description

Manage daily operations and staff deployment
Handle client inquiries, bookings, and service coordination
Prepare quotations and follow up with potential clients
Maintain good relationships with business and residential clients
Help grow B2B partnerships and B2C customer base
Ensure operational targets and agreed KPIs are set and achieved by all managers
Ensure marketing activities support business acquisition, learner engagement, brand awareness, and public relations
Review operating processes and procedures; identify improvements and implement alternatives when needed
Keep employees motivated and organize training and development aligned with the company succession plan and training matrix
Ensure the business operates within the companys mission and values, driving customer satisfaction and reporting issues to management
Ensure compliance with all applicable legislation (refer to Company Manual)
Work with managers to maximize employee performance and drive profitability
Support the development and execution of strategies for profitable growth and operations
Develop strategic operating plans aligned with long-term objectives set by the Board
Maintain transparent and ongoing communication with the COO regarding daily operations
Lead the execution and development of the organizations vision and mission
Ensure operational planning and quality assurance systems are in place and followed
Ensure proper financial planning and control systems are implemented and complied with
Take full accountability to the COO for overall company operations
Identify and develop new business opportunities to sustain growth
Oversee development and management of technological infrastructure and information systems
Provide strategic advice to the COO and Board on industry developments and regulatory requirements
Develop and maintain research and development programs to keep the company competitive and innovative
Develop and implement effective marketing and public relations strategies targeting wider audiences
Ensure operational objectives and performance standards are clearly understood and owned by all employees
Implement company policies and procedures effectively
Build and maintain a strong and effective management team
Monitor operational and financial performance against plans and budgets; take corrective action when necessary
Maintain overall operational performance of the company
Represent the company to major clients and professional associations
Lead the development and definition of company policies
Act as a role model and promote continuous improvement through compliance and quality strategies
Ensure compliance with Health and Safety regulations internally and externally
Monitor external factors (social, political, economic, technical, legal) and respond strategically
Manage the team to meet client and management expectations
Lead, manage, and motivate employees to achieve high performance
Oversee recruitment, selection, and succession planning for the organization