Job Summary
The Storage Engineer is responsible for managing and supporting enterprise file storage systems to ensure high availability, performance, and data security. The role involves working with technologies such as NetApp, Dell EMC, Nutanix File, and Microsoft File Servers, providing 24x7 support, resolving incidents, and handling client onboarding and upgrades. The Storage Engineer also drives process improvements, documentation, and automation while collaborating with internal teams and vendors to ensure seamless storage operations.
Job Responsibilities
- Work as part of a team to provide daily and on-call technical support 24x7x365 on file storage solutions, ensuring high availability, performance, and security of data. These are 16 different storage technologies including things such as NetApp, Nutanix File, DellEMC and MS File Servers
- Support new client onboarding activities from the project stage into business as usual.
- Support the implementation, configuration and ongoing management of the monitoring solution.
- Take ownership of Incident and Problem records, apply technical troubleshooting and problem-solving skills to methodically handle investigation activities, identify issues, restore services as quickly as possible and maintain updated records.
- Help support Major Incidents to ensure they are managed closely from initial response to resolution, including timely communications.
- Take ownership of Service Requests to fulfil these quickly and maintain up to date/accurate records.
- Support ongoing version releases, including testing and deployments.
- Collaborate with other client and Nephos IT teams, vendors, and stakeholders to ensure smooth integration and operation of technology with other systems and platforms.
- Identify technology or process improvements initiatives for standardisation to streamline and/or automation opportunities where possible.
- Create and maintain up to date knowledge articles or work instructions around your area of expertise, to help build a culture for sharing information and developing others.
Job Qualifications
- 7+ Years in a technical support role.
- Experience with supporting file-based storage systems (such as NetApp or Dell EMC) is required
- Experience of cloud file storage solutions would be preferable
- An understanding of Active Directory is required
- Experience of being providing client support (either internal or external)
- Experience with Nutanix is preferable
- Experience with hardware installation, racking and stacking.
- ITIL Training & Certification would be preferable
- Experience in using Service Management ticketing systems.
- Good analysis, troubleshooting and fault-finding skills.
- Good technical aptitude to understand, use, and learn new technologies or processes.
- Demonstrates initiative and self-reliance in completing tasks and projects without requiring constant supervision or guidance.
- Strong customer centric attitude and interpersonal skills.
- Excellent written and verbal communication skills.
- Flexible, organized, and self-motivated.
