Description:
Platform Engineer
As a part of the Global Platform Technology Operations & Support group, the Technical Engineer is responsible for continuously operating, managing, and supporting our Marketplace, maintaining a highly available, scalable, reliable and secure platform.
In capacity of the Technical Engineer, you will focus on how our platform operates, ensuring smooth configuration, integration, optimization, and support across teams and customers including product deployment and configuration, platform updates delivery, and validating implemented changes. Whether you're supporting internal stakeholders or external customers, you'll bridge the gap between technology and outcomes - making sure the platform is not just functional, but impactful.
Technical Engineer will focus on executing operational and maintenance tasks, developing, executing, supporting and maintaining automation tools / scripts. Daily tasks will range from supporting customers / internal associates, maintaining multiple operational environments, troubleshooting issues and contributing to improvements of processes, platforms and supporting its components. We are looking for a technology innovator who will be able to propose new ideas, work with technology teams to implement ideas and operationalize them once successful.
Responsibilities:
- Manage configurations, permissions, and settings to ensure the platform aligns with business needs
- Monitor platform performance and usage, identifying areas for optimization or enhancement
- Partner with product, engineering, and operations teams to test and roll out new features or modules
- Prepare deployment, configuration and process documentation.
- Monitoring of systems health and performance, improving monitoring process.
- Support customers by investigating and successfully resolving reported issues
Required Skills & Qualifications:
- Bachelor's Degree in Computer Science, Engineering or a related field, or an equivalent combination of education, training, and work experience.
- 3+ years experience in Platform Operations / Support
- Python & Rest API
- SQL, PostgreSQL, Oracle or similar
- High level of English (written and verbal)
Core Skills:
- Strong analytical and problem-solving skills
- Can-do attitude
- Clear communicator (both written and verbal)
- Ability to operate with a high sense of urgency
- Ability to work a non-standard shift as we are a 24x7 operation
Nice to Have:
- Kubernetes & Cloud Infrastructure (Azure, AWS, GCP)
- ERP / Finance Ops background
- CloudBlue Commerce or other E-Commerce platform experience
- Microsoft Partner Center environment knowledge
Shift Schedule: Mid
Hybrid setup: 10x a month RTO
