Solution Implementation & Team Leadership
- Leads and mentors a team of Business Analysts, providing day-to-day guidance, coaching, and professional development support to elevate team capabilities.
- Sets standards and best practices for requirements gathering, analysis, and documentation across the BA team; reviews and quality-assures deliverables produced by team members.
- Leads requirements gathering and analysis for complex, high-impact solutions and system implementations; delegates and oversees similar workstreams managed by BAs on the team.
- Collaborates with stakeholders to identify business needs and translate them into functional specifications; guides BAs in applying the same approach on their respective projects.
- Ensures alignment between business objectives and technical solutions at a portfolio level, and supports BAs in achieving the same on individual initiatives.
- Proactively identifies and mitigates functional risks that could impact solution scalability or user adoption; instills risk-awareness disciplines within the team.
- Acts as an escalation point for the BA team on complex analytical, stakeholder, or delivery challenges.
Impact Tracking & Measurement
- Establishes pre-implementation baselines to ensure measurable comparison against post-launch outcomes; coaches BAs on applying this approach consistently.
- Develops and implements frameworks to measure solution effectiveness and ROI; ensures the team applies and iterates on these frameworks across all initiatives.
- Defines KPIs and success metrics for new initiatives; reviews and approves metrics defined by team BAs to ensure rigour and alignment with organizational goals.
- Creates dashboards and reports to track adoption rates, performance improvements, and business outcomes; guides team members in developing similar reporting capabilities.
- Conducts post-implementation reviews and recommends optimization strategies; facilitates retrospectives with BAs to embed continuous improvement as a team discipline.
- Validates data integrity within dashboards to ensure senior management is making decisions based on single source of truth metrics; holds the team accountable to the same standard.
Stakeholder Management
- Partners with cross-functional teams at a senior level while supporting BAs in managing their own stakeholder relationships effectively.
- Translates complex data into compelling narratives and actionable insights for executive leadership; coaches BAs in developing this communication skill.
- Presents findings, recommendations, and impact assessments to senior management; prepares and supports BAs in delivering similar presentations where appropriate.
- Manages expectations and communicates project status effectively across multiple concurrent workstreams, and ensures the BA team does the same on their portfolios.
- Champions the role and visibility of the BA function internally, advocating for appropriate resourcing and recognition of the team's contributions.
Team Development & Governance
- Provides ongoing coaching, structured feedback, and performance guidance to BAs on the team; supports their growth toward greater autonomy and seniority.
- Facilitates team rituals such as knowledge-sharing sessions, peer reviews, and workshops to build collective capability and foster a collaborative team culture.
- Partners with the BA Team Leader to identify skills gaps, contribute to hiring decisions, and shape team development plans.
- Supports onboarding of new BAs, ensuring they are equipped with the tools, frameworks, and context needed to contribute effectively from day one.
- Administrative Responsibilities: Complies with all internal rules and regulations of the Company.
- Models and reinforces compliance standards within the BA team.
- Hierarchy Level: Reports directly to the Global Scale and Operations Transformation Sr. Manager, with a dotted line to the Business Analyst Team Leader.
- Establishes organizational relationships with: Supervisor, Team Manager, AGM, Ops Director, and RVPs.
- Provides direct guidance and leadership to Business Analysts within the team.
Requirements
- Excellent proficiency in English (written and spoken) — minimum level B2 based on the Common European Framework.
- Minimum 5–7 years of experience in a Business Analyst role, with demonstrable experience mentoring or leading other analysts.
- Knowledge of advanced data analytics and machine learning techniques.
- Proficiency in business intelligence and data visualization tools (e.g., Tableau, Power BI, Excel, Google Sheets, Looker Studio).
- Advanced Excel: pivot tables, VLOOKUPs, and financial/operational modelling.
- Knowledge of emerging technologies in the learning and operations space.
- Experience with Agile/Scrum methodologies and facilitation of cross-functional workshops.
Skills and Personal Qualities
- Proven ability to guide, mentor, and develop Business Analysts, fostering a high-performing team culture.
- Strong teamwork orientation with the ability to lead by example and build trust across functions.
- Conflict resolution and the ability to navigate ambiguity or competing priorities at team and stakeholder levels.
- High emotional intelligence and the ability to adapt leadership style to individuals needs.
- Exceptional communication skills — clear, persuasive, and tailored to audience from frontline staff to executive leadership.
- Stakeholder management and negotiation: ability to influence without authority across senior levels.
- Facilitation and workshop leadership, including the ability to design and run sessions that drive alignment and decisions.
- Presentation skills: confident delivery of complex findings and recommendations in executive settings.
- Active listening and diplomatic tact in sensitive or high-stakes conversations.
- Analytical & Technical
- Strong data analysis and interpretation skills, with the ability to synthesize large datasets into strategic insights.
- User story writing and acceptance criteria definition; ability to coach others in these techniques.
- Risk assessment, mitigation planning, and proactive issue identification.
- Detail-oriented yet strategic — able to zoom in and out across operational and organizational levels.
