Sr. Associate

About the Role

We are seeking new joiners for our customer success management team. This position centers on providing both proactive and reactive interactions via technology-enabled processes, guaranteeing that customers reach their targeted results while upholding robust health scores and retention metrics.

Qualifications

• College Graduate with 2-3 years relevant experience (B2B and CRM experience)

Required Skills

• Deep knowledge of Customer Success concepts and SaaS business frameworks.
• Familiarity with customer success platforms (e.g., ChurnZero, Planhat, Gainsight) and event-driven workflows.
• Outstanding communication abilities for both individual and group interactions.
• Analytical thinking skills to assess health scores, usage statistics, and survey responses.
• Capability to handle various accounts at the same time in a high-speed environment