Job Title: Specialist – Master Data Management
Job Location: Manila
In this role, you will have the opportunity to operate on a segment of service we offer for MDM, maintain Internal Pricing Templates and handling end-to-end upload of formulated rates to various charge codes in CW1 for smooth customer Implementation.
Key Responsibilities:
- Handle pricing information received from the IMPACT / BID Team, then Clean this IPT data (as per SOP) and update it in a standardized template and uploads in CW1.
- Troubleshoot and implement client requirements.
- Handle the contract renewals for new/existing customers.
- Handle the new and maintain the rates in the CW1 systems for various customers.
- Understand customer and key stakeholders interests and concerns.
- Act as a key contact for various stakeholders.
- Convince other subject matter experts to accept new concepts, practices, and approaches.
- Document solutions and decisions for Stakeholders to confirm.
- Chase owners or actions, escalates when required, ability to push-back in a documented way.
- Manages project in matrix organization.
- Report issues to Senior Stakeholders.
- Document informed decisions on Designs and Solutions, for Internal or Customer-facing projects.
- Collaborate / communicate with ITS, Operations, Customer's IT team.
- May cooperate with and coordinate 3rd parties e.g. external service providers.
- Build strong, trusting cross-functional relationships with DHL Managers.
Required Skills/Abilities:
- Graduate (Bachelor's degree from a recognized University in any discipline).
- Pricing/Rate management Qualification (preferable).
- Minimum 5 years of experience.
- Possesses good knowledge of different software systems, client/server architectures and various compatibility requirements.
- Good communication, both verbal/written is required.
- Experience in working with CW1.
- Knowledge on Microsoft Office Tools.
- Knowledge on visualization Tools.
- Strong analytical Skills.
- Understanding of Freight Forwarding Product Operations lifecycles, an advantage.
- Technical aptitude, including but not limited to Data Communication protocols, EDI configurations, Data Field gapping and mapping.
- Should be flexible to work in shifts (including night)
