Job Title Specialist, Internal Communications
Job Summary
Key Responsibilities
- Content Creation & Editing
- Develop and update internal communication assets such as case studies, brochures, client presentations, business proposals, and social media collaterals.
- Campaigns & Rollouts
- Facilitate program and company updates/releases through campaigns and roadshows.
- Focus areas include employee engagement, performance recognition, and cultural initiatives.
- Stakeholder Collaboration
- Ensure geo leaders are informed and equipped with communication materials from client relations or corporate teams.
- Supervise successful deployment of these materials.
- Representation & Engagement
- Lead and represent the organization in network-sponsored activities.
- Prioritize preparedness, engagement, and brand representation (One Qualfon).
Qualifications & Skills
- Experience
- Minimum 3 years in the BPO industry
- Minimum 3 years in marketing, internal communications, employee engagement, branding, and project management
- Communication
- Advanced spoken and written English
- Strong vocabulary and grammar appreciation
- B2B writing experience in BPO/Contact Center vertical
- Proven professional writing portfolio
- Technical Proficiency
- Microsoft Office (Word, PowerPoint), Adobe, Canva, Powtoon
- Cloud collaboration tools ShareFile, SharePoint, Microsoft Teams
- Google Docs, Sheets, and other Google services
- Document version tracking and organization
- Technical writing and web content experience
Competencies
- Marketing
- Business Software Applications
- Creativity and Innovation
- Critical Thinking
- Project Management
Education
