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SPECIALIST, CLIENT SERVICE

Qualfon
2-4 Years
Philippines, Manila
  • Posted 5 hours ago
  • Be among the first 10 applicants

Job Description

Essential Duties & Responsibilities

  • Meticulous with details for administrative type functions
    • Item set-up in Inventory Management System, Order Entry, cancelling/updating orders
    • Reporting - using excel or in-house systems
    • Uses Excel daily for tracking data, reporting, etc,
    • Coordinate projects and client requests from initiation through completion.
    • Serve as the primary liaison between warehouse operations, account management, and internal departments.
    • Create and maintain detailed work instructions, process documentation, and business guidelines.
    • Monitor order fulfillment, inventory movements, shipping activities, and project milestones.
    • Track project timelines and proactively identify risks, delays, or potential service issues.
    • Escalate operational concerns and facilitate resolution with the appropriate teams.
    • Participate in status calls and project reviews as assigned.
    • Review estimates, budgets, and project scope changes to ensure accurate execution and billing.
    • Generate and review reporting.
    • Coordinate inventory returns and material disposition requests with warehouse personnel.
    • Provide project status updates, reports, and performance metrics to Account Management.
    • Support process improvement initiatives and recommend operational efficiencies.
    • Maintain compliance with company policies, client requirements, HIPAA, GMP, GDP, and security standards.
    • Deliver exceptional customer service and maintain professional communication with all stakeholders.

    Knowledge, Skills & Abilities


    • Excellent written and verbal English communication skills.
    • Strong organizational and time-management skills.
    • Ability to work independently in a remote environment.
    • Experience coordinating cross-functional teams across multiple time zones.
    • Strong attention to detail and analytical abilities.
    • Project management and workflow coordination experience.
    • Ability to prioritize multiple projects simultaneously.
    • Advanced Microsoft Office skills, particularly Excel, Teams, Powerpoint, and Outlook.
    • Experience working with warehouse management systems (WMS), order management systems, or inventory platforms preferred.
    • Strong customer service orientation and professional demeanor.
    • Ability to identify operational risks and escalate issues appropriately.

    Education & Experience


    • Bachelor's Degree in Business, Marketing, Supply Chain, Logistics, or related field preferred.
    • 2-4 years of experience in customer service, project coordination, fulfillment operations, logistics, supply chain, or account management is preferred.
    • Experience supporting U.S.-based operations remotely preferred.
    • Experience working with warehouse, fulfillment, printing, mailing, or eCommerce environments is a plus.

    Additional Requirements


    • Reliable high-speed internet connection.
    • Dedicated home office environment.
    • Ability to work during U.S. Eastern Time business hours or a designated overlap schedule.
    • Ability to participate in video meetings and maintain regular communication with U.S.-based teams

    More Info

    Job Type:
    Permanent Job
    Industry:
    Other
    Function:
    Logistics
    Employment Type:
    Full time

    About Company

    Job ID: 152485893

    Last Updated: 19-08-2026 00:42:18 AM
    Homejobs in PhilippinesSPECIALIST, CLIENT SERVICE

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