The Position
An exciting job opportunity is now open as a Specialist, Business Application Support in our team. The successful candidate will be responsible to support user communities for the applications under GBS with close coordination with stakeholders in Governance, Enablement, and Strategy (GES) and Process and Program Management (PPM).
Duties & Responsibilities
- You will process incoming queries from Key/End-user community
- You will ensure timely support for any business process related concerns, errors, and/or suggestions for improvement or any single service requests
- You will analyze processes and system-errors, solve and/or endorse complex issues to business experts or IT colleagues for further resolution
- Ensure timely support for any business process updates/system releases related to improvement or any single service requests
- You will engage, drive, participate, and facilitate regular alignment meetings, sprints, and focus calls with all involved stakeholders (e.g. GBS teams, business process experts, IT, and key/end users)
- Create and maintain thorough records of issues, resolutions and troubleshooting steps in ticketing system (e.g., ServiceNow)
- Create, update and maintain Knowledge Base Articles & Process Manuals
About Our Future Employee
The candidate should have at least 2 years of professional experience in technical or end user support roles.
Minimum Requirements:
- At least a bachelor's degree or any equivalent experience with the role
- With exposure in a shared service environment and familiarity in GXP and Non-GxP is advantage
- Communication skills (oral, written, presentation). Fluency in English is a plus
- Experience in Office 365 and various Microsoft Applications
- Experience in Reporting and Data Presentation
- Knowledge in Ticketing System (i.e., ServiceNow, JIRA)
- Team player with strong analytical, interpersonal, and negotiation skills as well as an independent way of working
- Strong customer mindset combined with high service orientation, and proactivity
- Agility in working on a shifting schedule and hybrid work setup
- Ability to learn new topics quickly and to transport knowledge to others
Click here to know what it looks like working at Boehringer Ingelheim Business Services Philippines Inc.
Our Company
Why Boehringer Ingelheim
With us, you can develop your own path in a company with a culture that knows our differences are our strengths - and break new ground in the drive to make millions of lives better.
Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed.
Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after - as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you'll be helping to transform lives for generations.
Want to learn more Visit https://www.boehringer-ingelheim.com
