ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client's businesses with exceptional customer engagement.
While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture to attain corporate performance objectives as our partners trusted advisor and preferred business partner.
Our expertise and proven solutions will virtually ensure the client's success. ServiceFirst's approach allows our clients to establish a satellite facility and mirror training, continuous development, technology, best practices, and performance goals.
To achieve these goals, we need a Sourcing Specialist – Sourcers to interact with potential candidates and develop talent pipelines. They conduct initial candidate screenings and are responsible for setting up interviews. Sourcers manage a candidate database, record hiring conversion rates, and coordinate with hiring managers to determine a position's requirements. They compose and send recruitment correspondence including emails and interact with potential candidates on professional networks and social media.
Sourcers also contact industry partners for candidate referrals, and they organize and conduct interviews. They create talent pipelines for current and future hiring prospects and manage the company's candidate database. They are responsible for scheduling candidate interviews with hiring managers and the measurement and recording of conversion rates.
Duties and Responsibilities:
- Developing social media strategies and hiring campaigns.
- Responsible for creating and publishing content on all social media platforms, including Facebook, Twitter, and Instagram, to grow an audience, build brand awareness, and ultimately, boost applicant sourcing.
- Plan and implement creative and cost-effective sourcing strategies.
- Proactively build and maintain a large talent database, collecting information from a variety of sources including web search, social media, professional associations, diversity organizations, phone research, external marketing, and networking, which will include not only lead generation but initial contact of prospects to gain their interest career opportunities.
- Identifies, evaluates, and manages proactive sourcing plans, position-specific sourcing strategies, initiatives, and tactics including networking, internet job boards, database mining, referrals, advert response, professional outreach, agencies, and advanced sourcing techniques. Conducts External activities (job fair, academe, headhunting, flyering)
- Generates a high volume and high-quality pipeline of candidates under very tight deadlines.
- Plans and evaluates the sourcing methods used to recruit quality candidates.
- Review online portfolios and resumes to pre-screen candidates.
- Make sure that the recruitment process is on time-based on targets.
- Maintain an updated database of all applicants and job opportunities.
- Analyze reports to track the effectiveness of each sourcing channel and metrics to identify trends and make recommendations.
- Performing other duties when needed.
Qualification:
- At least 2 years of experience handling Sourcing/Recruitment preferably in a BPO Company
- Candidate must possess at least a Bachelor's/College Degree, in any field.
- Good work attitude and can work both as a team player and a leader.
- Well-organized with keen attention to detail from maintaining applicant database, applicant tracking, and recruitment systems tool.
- Excellent verbal and written English communication skills.
- Literacy in various MSO applications: Microsoft Word, PowerPoint, and Excel
- Ability to maintain the highest level of confidentiality.
- Ability to work in a team fostered environment.
- Ability to work in a multi-tasked environment.
