Sourcing Analyst (Iloilo City)

Work Schedule: Dayshift

Work Setup: Onsite (Strata/Pavia, Iloilo City)

Work Arrangement: Permanent; Full-time

Overview:

To execute various operational activities in their functional area (Sourcing/Recruitment/PMT etc.) to ensure the achievement of hiring targets for the different accounts and departments, as well as to provide assistance to HR Officers on special projects. Sr. Associates are also entrusted to help HR Officers with the mentoring and upskilling of associates.

Function: Sourcing

• Executes planned sourcing activities including call-outs to ensure target applicant footfall and hires are achieved on time. Represents the company in all kinds of external and internal recruitment/sourcing events sanctioned by TELUS International Philippines.
• May provide tactical support in all kinds of sourcing channels / projects / initiatives and may perform tasks assigned by the TA Sourcing Officer / TA Sourcing Manager for the accomplishment of the account's and/or department's objectives.
• Develops and fosters close relationships with customers.
• Coordinates with the different HR groups as well as Operations to identify the various profiles and hiring requirements.
• Maintains databases and trackers pertinent to sourcing operations to monitor and analyze recruitment/sourcing operations. Reports status, effectiveness and quality of specific sourcing channels.

Function: Selection

• Performs recruitment activities (i.e. paper screens, phone screens, face-to-face interviews, orientations) with emphasis on compliance with established recruitment processes and procedures. Provides new insights and ideas on current recruitment practices and suggests improvements from a procedural perspective. Aims to bring about increased efficiency and expediency in all recruitment activities.
• Conducts research and monitors all movements of key people within the industry.
• Provides updates on hiring requirements to the TA Manager for reporting purposes, status feedback to applicants, tracking purposes, and effective monitoring of applications processed / to be processed. Prepares, maintains, and files the proper documentation in order to track recruitment initiatives and output against required numbers. Performs records management activities.
• Ensures the accurate input of information in databases for processed applications, the generation of campaignspecific reports, and other internal recruitment reports. Supports the HR Officer/s in reporting duties to ensure efficient communication of hiring updates.
• Aligns and calibrates with hiring requirements of the different departments / accounts (i.e. skills, capabilities, competencies, educational level). Develops and fosters close relationships with customers.
• Takes part in the Final HR Interview stage of the recruitment process.

Function: Onboarding:

• Prepares, maintains, and files the proper documentation in order to track recruitment initiatives and output against required numbers. Performs records management activities. Prepares employment contracts and assists in maintaining required documentation.
• Monitors the status of hiring requirements by ensuring close coordination among recruitment team members and the requesting department / function. Develops and fosters close relationships with customers. Ensures the accurate input of information in databases for processed applications, the generation of campaignspecific reports, and other internal recruitment reports. Performs Data Entry / Extraction around candidate information in appropriate system/tools.
• Assists and checks authenticity and completeness of required documents of the candidates.
• Aims to bring about increased efficiency and expediency in all data management activities.

Required skills + qualities (technical):

• Two (2) to Three (3) years of work experience in recruitment/head-hunting or sourcing preferably within the BPO/ITO industry. Exposure to customer service, sales, or any labor-intensive industry is a plus. General knowledge of Recruitment and selection practices, procedures, processes, concepts, and principles.
• General / basic knowledge of other Human Resources principles and concepts (i.e. Compensation & Benefits, Employee Relations).
• General / basic knowledge of BPO/ITO manpower demand.
• Proficiency with MS Office applications (i.e. MS Word, Excel); Interviewing and Assessment skills.

Required skills + qualities (non-technical):

• Strong ability to operate effectively in a busy and changing office environment
• Strong ability to be resourceful and follow through on action items
• Proven ability of high attention to details
• Ability to efficiently prioritize work and multi-task.
• Ability to mentor and train.
• Proven experience in exercising discretion and sound judgment when dealing with highly sensitive and confidential information.
• Time and project management skills.
• Excellent oral and written communication skills. Fluency in the English language.
• Adaptive to changing work schedules and working hours.
• Customer orientation.
• Problem-Solving, Decision-Making, Analytical and interpersonal skills.
• Drive and motivation to succeed in the recruitment field.

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace change and innovate courageously
• We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.