Software Technical Expert

Who are we

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit

At Amdocs, our mission is to empower our employees to Live Amazing, Do Amazing every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

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In one sentence

Designs, develops, modifies, debugs and/or maintains software systems.

What will your job look like

We are looking for a Salesforce Certified Application Specialist to handle development and support for customized solutions built on Salesforce technologies. This role involves troubleshooting complex issues, collaborating with integration teams, and ensuring smooth operations across Salesforce and connected systems. The ideal candidate will have strong technical expertise in Salesforce, integration technologies, and modern development frameworks, along with experience in cloud hosting and DevOps practices.

Key Responsibilities

• Development and support for customized solutions on Salesforce technologies.
• Collaborate with Salesforce and other system teams for end-to-end integration support.
• Troubleshoot incidents, perform root cause analysis, and resolve issues within SLA.
• Execute configuration changes, data updates, and minor enhancements as per service requests.
• Maintain documentation, SOPs, and support knowledge base for recurring issues.
• Participate in release management, deployments, and environment refresh activities.
• Ensure compliance with ITIL processes (Incident, Problem, Change, Service Request Management)

Required Technical Expertise

• Salesforce & Integration Skills:
• Experience with Salesforce Clouds (Sales, Service, Marketing).
• Strong understanding of Salesforce architecture and customization.
• Knowledge of security best practices for APIs and cloud hosting.
• Experience with Mulesoft development/support, incident management, and monitoring tools.
• Additional Technologies:
• Hands-on experience with Node.js, Drupal, and Flutterflow for portal and integration work.
• Cloud Platforms:
• Experience with AWS Cloud for hosting and integration components.
• ITSM & DevOps:
• Familiarity with ITSM tools (ServiceNow, OneHub) and incident management processes.
• Exposure to CI/CD pipelines, monitoring, and automation practices.

Soft Skills:

• Excellent communication, stakeholder management, and problem-solving abilities.
• Ability to work under pressure and manage multiple priorities effectively.

Qualifications & Certifications

• Education: Bachelor's degree in Computer Science, IT, or related field.
• Experience: 5-8 years in Salesforce application support and integration roles.
• Certifications:
• Preferred: Salesforce Administrator, Salesforce Developer Certification, Mulesoft Certified Developer, ITIL Foundation.

All you need is...

• 5 years of proven experience as a software engineer or a software support engineer
• Awareness of programming concepts and ability to write software code in at least one programming language
• Bachelor's degree in Science/IT/Computing or equivalent
• Significant proficiency/In-depth knowledge in the domain (Technology and products)

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Why you will love this job:

• Work with us on large scale software programs that are both significant and exciting!
• We provide the ability to gain valuable experience working alongside our exceptionally diverse team to collaborate across accounts/regions to provide a single voice
• Get the opportunity to work with the industries most advanced and sophisticated technologies
• We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!