Software Technical Analyst

Position Responsibilities:

• Adapt to Global Technology / Segment wide organization / Business Unit's strategy particularly with the support model and goal.

• Supporta wide variety of systems from a Level 2/3 perspective usingDevSecOpsand other methodologies or supportmodelsasaligned by MBPS, Business Unit or Stakeholders.
• Work with business clients, internal and external teams to debug or trouble shoot applications.
• Develop/Investigate SQL stored procedures, VBA macros, Python scripts, Java scripts from a support perspective to debug issues or perform analysis for minor enhancements.
• Experienced inanalysisregardingdata related concerns suchas incorrect data,mismatchor any data quality check.
• Coordinate development efforts with the development team for major/minorenhancements.
• Investigate feed/file delivery, quality check and failures using any batch or workflow related tools by the team (e.g., Azure Data Factory, CAW-LA, Databricks)
• Create, design, and build report through tools such asPowerBI, Power Automate or PowerApps
• Track and produce key metrics for the team and develop strategies toincreaseefficiency.
• Remain current on standards, technologies,approachesand methodologies.
• Consistently apply the concept of continuous improvement.
• Document findings and processes as part of application support.
• Gather and clearly document code changes for minor application enhancements and production defects. Perform QA testing tovalidateexpectationsof code changes, if needed.
• Liasebetween business users and IT internal and external teams.
• Coordinate business users testing activity for application code changes.
• Adhocresponsibilities as directed by management.

Required Qualifications:

• Minimum 2years ofworking experience supporting systems at Level 2 (support).

• Experience with relational database structures and methodologies.
• Proven ability to multitask both independently and within a team.
• Ability to understand business process requirements andusingtechnology, conceptualize creative solutionsthroughimplementation.
• Knowledge of financial services, specifically investment management.
• Client andaction oriented, takes initiative,creativeand proactive thinker.
• Awareness of ITIL (incident, problem, change management) practices in aligning IT services with the needs of business.
• Education:Bachelor's degree in computer science, Information Technology, or related discipline.
• Licenses:Not required.

Preferred Qualifications:

• Effective English verbal and written communication skills. Should be able to adapt communication style to suit different audiences

• Can translate a more complex technical problem into business terms
• Strong application development/programming skills
• Solution design mindset - Ability to constructively challenge business requirements, technical requirements and any other direction that is received, to ensure we are building the BEST solution
• Work well independently as well as ina teamenvironment as situation dictates
• Havestrong knowledge withthe followingtools:
• - Batch monitoring tools such as CA Workload Automation (or related scheduling software)
• - JAVA
• - MS SQL / Oracle
• - Shell Scripting/ Power Shell / UNIX
• - Informatica development (or related ETL tools)
• - ServiceNow / Jira / other workflow tools
• - MS AzureDatabricks
• - Power Platform Tools (e.g., PowerBI, Power Automate, Power Apps)

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including p regnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .