Software Engineer

Non-negotiable skills:

• At least 2 years of working experience as application support

• Primary skills:

o UNIX

o SQL

o Basic Java

Job Qualifications:

o Perl

o PostgreSQL

• Must be highly technical, analytical and detail oriented.

• Must be able to work both independently and as a team player as needed by the task

• Must be proactive and take initiative on handling tasks

• Creative thinker in terms of diagnosing and troubleshooting problems, identifying and developing methods to automate/improve new/existing procedures

• Excellent oral and written English communication skills. Ability to communicate clearly on technical matters with non-technical people.

• Willing to work on production support

• Availability and willingness to work on a 24x7 shift assignment (including weekends, holidays)

• Work experience in a support-oriented environment and willing to do support work/tasks

• Adapts to changing workload and assignments depending on the demand

DESIRED:

• Secondary hard skills:

o Knowledge in DB2

o Knowledge in Datastage

o Knowledge in Java such as J2EE, Spring/Hibernate

o Knowledge in eclipse/netbeans

o Technical Documentation (Flow chart/DFD/Component Diagrams)

o Knowledgeable in Service Now, ESP/Stonebranch, GitHub

Job Responsibilities:

• Provides all facets of support concerning Configuration Items in the IT library - incident resolution, minor work enhancements, permanent fixes and tools development.

• Maintains and updates workarounds and proactive management of Configuration Items in knowledge database.

• Provides resolutions within a timely manner and informs the Support Leads or Incident Manager regarding potential breaches of the SLA.

• Coordinates the activities of several groups investigating the incident, as needed.

• Provide consultation determining proper escalation matrices, issues and changes within the process

• Executes and monitors Ad Hoc requests

• Performs proactive support services which may result in early detection of incidents

• Customer and User service oriented.

• Effective time and work management.

• May participate in projects and take on roles such as Designer, Tester and Implementer

• Coordinates with external vendors to address application issues

• Communicate with external and internal customers onshore via email, IM or conference calls on a daily basis.

• Take on functional tasks and possibly oversee a functional area

• May take on other adhoc tasks as needed by the team and instructed by the manager

Onsite / Willing to work on shifting schedule as needed | BGC Taguig

Contractual up until end of February 2027 – Subject for extension/absorption

Salary offer: up to Php30,000 basic plus 3K Non taxable allowance