Role: Software Engineer - Level II (ServiceNow)
Job Responsibilities:
- Design, architecture, maintenance, and enhancement of Catalog items.
- Create and maintain the current state of the ServiceNow platform architecture documentation.
- Communicate and collaborate with non-technical stakeholders to gather requirements, analyze the impact of new requirements, and configure the new requirements on the ServiceNow platform as per ITIL best practices.
- Develop technical design documents.
- Create well-structured test plans and coordinate testing activities, identify, document, and track software defects. Perform and facilitate regression testing of resolved defects.
- Translate technical complexities to non-complex and simple terms for project stakeholders and make sure they understand the effects of the design decisions on the areas of ServiceNow Platform.
- Support ServiceNow upgrades planning and execution.
- Manage and actively contribute to development efforts pertaining to modules of the ServiceNow platform using JavaScript, including support for newly developed modules or major releases.
- Participate in the configuration and customizations, as needed, based on customer needs.
- Participate in and contribute to an agile-based work intake and output delivery process that will support service provision and delivery in an iterative manner.
Qualifications
Required Skills:- Solid 3-5 years experience in ServiceNow development.
- Technical Skills : Javascript, HTML/CSS, REST, ServiceNow Flow Designer, ServiceNow Service Catalog, JSON, XML, Powershell, AngularJS
- Proficient in JavaScript-based design, development, and implementation of ServiceNow solutions for IT Service Management (ITSM), including Incident, Change, Service Request / Service Catalog, Knowledge, Problem, CMDB, and Service Portal.
- Experience with server-side and client-side scripting on the ServiceNow platform, including Business Rules, Client Script, Script Include, UI Policy, UI Actions, and UI Pages.
- Experience with ServiceNow technologies such as Workflow/Flow Designer, Reports, Email Notifications, Email Inbound Actions, SLAs, ACLs, GlideRecord, GlideAjax, and GlideSystem.
- Fundamental understanding of key technologies relevant to ServiceNow integration solutions, including HTML, CSS, JSON, XML, SSO, SAML, SSL, Web Services, REST, SOAP, LDAP, JDBC, and ODBC.
- Experience in working on automation and integrations in ServiceNow with API, Integration Hub/Orchestration, and other similar technologies.
- Ability to work with stakeholders with different backgrounds and levels of technical knowledge and come up with technical requirements and design.
- Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization.
- Knowledge of ITIL methodologies and processes is a plus.
- Experience in Customer Service Management (CSM) is a plus.
- Experience in Configuration Management Database (CMDB)/Discovery/Service Mapping is a plus.
- ServiceNow Administrator (CSA)/Implementation Specialist (CIS)/Developer Certification/ITIL Foundation certification is a plus.
- Knowledge in Agile Development and JIRA is a plus.
- Must be willing to work night shift.
