The Software Asset Management Analyst is a pivotal role responsible for optimizing and managing software assets for Elsevier. This multifaceted position involves coordinating software requests, liaising with vendors, ensuring compliance, and contributing to cost-saving initiatives. The analyst will collaborate closely with internal teams and external vendors to support the complete software asset management lifecycle.
Responsibilities:
- Assist in maintaining Software Asset Management processes by meticulously documenting software licensing records, conducting ad-hoc research, and generating insightful reports on software entitlements.
- Ensure meticulous documentation of all software purchase requests and that completed entitlement-related records are efficiently conveyed to the SAM Entitlements team.
- Efficiently handle email inquiries related to Software Asset Management activities within Elsevier, providing timely and responsive support.
- Proactively manage the FreshService ticketing systems, updating status changes and pertinent information, and ensuring prompt and accurate responses to software requests.
- Collaborate with internal stakeholders to understand and meet software needs and liaise with end users to collect necessary information for software procurement and allocation.
- Interact with various software vendors to obtain and analyze quotes, ensuring cost-effectiveness and compatibility, and maintaining professional relationships to facilitate efficient procurement processes.
- Generate purchase requisitions for the SAM and technology sourcing, ensuring all requirements are accurately captured and documented in the Oracle financial system.
- Expertly use the Oracle financial system to generate purchase requisitions for approved software requests.
- Manage software expiration notifications within the ELSSAM mailbox, offering timely guidance to end users on subscription renewals.
- Work with the team to resolve general queries related to account or software issues, including payment inquiries managed by internal accounts teams.
- Perform additional duties as assigned, contributing to a flexible and comprehensive approach to SAM within Elsevier.
Skills & Experience:
- Bachelor's Degree holder.
- Knowledgeable in software asset management practices.
- Proficient with ticketing systems like FreshService and financial systems like Oracle.
- Excellent communication and interpersonal skills for interacting with internal teams and external vendors.
- Ability to manage multiple tasks and adapt to changing priorities.
