We are looking for a creative and proactive Social Media Community Manager to build, grow, and engage our online communities across all social media platforms. You will serve as the brand's voice online, monitor audience sentiment, respond to inquiries, and collaborate with marketing teams to implement campaigns that drive engagement, loyalty, and brand awareness.
Community Management
- Monitor, moderate, and engage with our social media communities on platforms such as Facebook, Instagram, LinkedIn, Twitter, TikTok, and others.
- Respond promptly and professionally to comments, messages, and mentions.
- Foster positive online conversations and encourage engagement.
Brand Advocacy
- Represent the brand's tone, voice, and values consistently across social platforms.
- Identify opportunities for user-generated content, collaborations, and influencer partnerships.
Crisis Management
- Identify and address potential issues or negative feedback before escalation.
- Collaborate with internal teams to manage sensitive situations and maintain brand reputation.
Trend Monitoring
- Stay updated on social media trends, platform updates, and competitor activities.
- Suggest new tactics and channels to engage with the target audience effectively.
Minimum Qualifications
- Bachelor's degree in Marketing, Communications, Business, or related field.
- Proven experience (2+ years) managing social media communities or digital engagement for brands.
- Strong written and verbal communication skills with a keen sense of brand voice.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Problem-solving skills with a proactive and positive attitude.
