As a Social Key Account Manager, you will take charge of
- Strategic Planning: Develop GMV (Gross Merchandise Value) growth roadmaps for clients, moving beyond day-to-day tasks to long-term planning.
- Data-Driven Decision Making: Analyze sales data, traffic sources, and conversion rates to identify bottlenecks. You will answer the question: Why did sales spike (or drop) yesterday
- Commercial Negotiation: Negotiate commercial terms, exclusive product bundles, and campaign participation with brand owners.
- Cross-Functional Leadership: Collaborate with our Operations and Livestream teams to ensure your strategies are executed flawlessly during Live sessions.
- Performance Optimization: continually monitor metrics (ROAS, Click-Through Rate, Average Order Value) and pivot strategies in real-time.
What we are looking for - the ideal profile
- Education: Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
- Experience: 2-4 years of experience in live commerce, eCommerce, or digital marketing, with experience in managing smaller-scale livestream campaigns.
- Platform Knowledge: Proven familiarity with TikTok Shop, Shopee Live, and Lazada Live, including a good understanding of their features and best practices.
- Client Management & Collaboration: Demonstrated ability to manage client relationships, handle requests, and coordinate with cross-functional teams to ensure smooth campaign execution.
- Analytical Skills: Experience in using performance data to analyze campaigns and make recommendations to improve results.
- Communication: Excellent communication and interpersonal skills, with a track record of collaborating effectively with diverse teams and stakeholders.
- Technical Skills: Proficiency in livestream technology, tools, and analytics platforms, with the ability to troubleshoot common issues.
- Organizational Skills: Strong organizational and multitasking abilities, with a keen eye for detail.
- Problem-Solving: Proven ability to address real-time challenges and find creative solutions during live events.
- Passion: Passion for eCommerce and a commitment to staying informed about industry trends to inform strategy.
In return, you will be getting
- You will work with our portfolio of leading international brands, delivering engaging livestreams and video content to the highest standards. This role offers exposure and experience that can open many opportunities in the industry. Many of our livestream hosts have gone on to become key brand ambassadors or built followings of millions while at Intrepid — the world is truly your oyster!
- We believe in an end to end omni-channel and full funnel approach to ensure seamless and consistent consumer journeys, and intrepid is one of the very few players who offer that full array of services under one roof. Brands love this model as it's streamlined and delivers strong performance, hence we are rapidly growing. This offers you wide exposure and exciting growth opportunities
- We believe in the combined power of creative genius and a data-driven approach. Whether it is live streaming, video or affiliates, you will have the data and knowledge how to analyze & optimize at your fingertips, so you can add that spark of creative brilliance to create magic. With your talent and our training, we deliver high performance.
- We are international, we know how to scale, and we are stable. Content is local, but what resonates and best practices apply across countries. Our regional exposure and teams allow us to learn faster and organize ourselves in the best way possible. You are joining a proven international company with a strong track record, but we move fast with a lot of freedom, a collaborative culture and no politics. The best of both worlds.
