Social Engagement Associate (Non Voice CS)

1-3 Years

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Early Applicant

Job Description

What Youll Do

Manage and respond to inquiries across social channels (Facebook, Instagram, TikTok, in-app), handling first-level customer and provider concerns
Moderate and grow online communities by managing posts, enforcing guidelines, and creating daily engagement content
Support provider community through updates, announcements, success stories, and issue escalation to relevant teams
Track, log, and report social activity and sentiment trends, identifying recurring issues to improve products and operations

What Were Looking For

13 years of experience in social media, community management, or customer support via social channels. Open to Fresh graduate.
Strong written communication skills in English and Filipino with a warm, on-brand tone
Experience managing Facebook, Instagram, and TikTok interactions (comments, DMs, groups)
Organized, empathetic, and quick to handle high message volumes, escalate issues, and engage communities effectively

What We Offer

Competitive pay with Day 1 HMO and strong focus on employee well-being
Direct impact on brand experience as you shape customer and provider community engagement
Learning and growth opportunities through hands-on exposure, mentorship, and workshops
Clear career progression path from Social Engagement Associate to leadership roles in CS & Growth

Employment Type