Job Description
Job Summary
Advanced English proficiency 88 with strong verbal and written communication skills
Customer service experience in a consulting training or account management capacity
Experience managing multiple customer engagements distinct from transactional support cases
Project management skills including the ability to drive multiple shortterm projects concurrently
Technical background with the ability to understand and support SaaS solutions
Strong time management and prioritization skills to balance
Responsibilities
Lead customer onboarding engagements from kickoff to completion ensuring successful deployment and adoption
Provide expert consulting and guidance on best practices industry standards and thirdparty integrations
Deliver highquality onboarding experiences ensuring customer projects are completed on time and within scope
Guide customers through build and testing phases ensuring alignment with business objectives
Set and manage customer expectations proactively identifying and mitigating risks to accelerate time to value
Engage with customers via verbal and written communication delivering presentations and enablement sessions
Effectively manage multiple onboarding projects prioritizing tasks and meeting deadlines
Utilize internal systems and tools to track customer information document project history and report key deliverables
Stay up to date on product features functionality and industry trends by participating in enablement activities
Collaborate with crossfunctional teams to resolve customer challenges and improve onboarding processes
Contribute to the evolution of the Rapid Onboarding Program by sharing insights and recommending improvements
