Greetings From LanceSoft
Location: Sta. Rosa Laguna
Hybrid Setup
Extendable Contractual Role
Role: Site support role
JOB SUMMARY:
The IT Infrastructure Specialist role is to support and maintain computer systems, desktops, and peripherals. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user support and assistance when required.
DUTIES AND RESPONSIBILITIES
- Deploy and install software applications.
- Provide support to common software and hardware problems under Zendesk ticketing.
- Install operating systems, email accounts, IP addresses, web browser installation, local workstation network configuration and software configuration.
- Maintain PC, servers, communication and network hardware and software applications.
- Maintain an inventory of all computers, printers, scanners, and other peripheral equipment.
- Accurately document instances of hardware failures, repair, pullout, troubleshooting and installation.
- Work with end users to identify and resolve hardware and software problems.
- Install, configure, test, maintain, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
- Assist in the development of long range planning for new projects and computer hardware needs.
- Install and troubleshoot telephone line/unit and timetrack equipment.
- Plans and schedules software and hardware upgrades, evaluating hardware and software, and provides training on its use.
- Researches new products, applications, and future technology to determine if it could be used to meet future needs, and makes recommendations to management.
Job Requrements
- Graduate of any course, preferably IT-related courses or relevant qualifications.
- Minimum of 2-4 years of service desk experience
- With experience on Active Directory or user account management With experience on documentation
- With experience on Desktop/Laptop and any other computer peripherals troubleshooting
- With minimum experience on system and network monitoring
- Good analytical skills, resourceful, and able to work under minimum supervision
