Site Reliability Engineer

Job Title: Application SRE, Engineering Operations

Job Description:

Utilize software engineering skills to automate software processes; review L1 technical guidance and support while developing and troubleshooting software systems based on alerts/escalations; use incident command methodologies to lead Subject Matter Experts as needed to provide advanced diagnostics and resolutions for a shorter mean time for restoration of each engineering issue; update runbooks, scripts, tools, & documentation for standard IT tasks and procedures; execute site reliability engineering (SRE) methodologies for continuous improvement of basic abilities to automate and develop application-specific software; and provide support for product deployments while developing system engineering, software engineering, system integration, or distributed system architectures.

Responsibilities:

• Will be required to work an alternative shift (9:00 PM to 5:00 AM EST).
• Run common scripts without assistance.
• Determines gaps and areas for improvement within the system.
• Identifies areas for automation as a solution for processes in both the organization and application.
• Ability to leverage software development tools & principles to provide the team with capabilities to better understand, manage and triage issues impacting the business.
• Writes and reviews custom DML statements.
• Provides assistance to other team members by answering questions and writing/updating documentation.
• Proficient understanding of Single Sign-On related functionality.
• Proficient with writing advanced SQL queries to pull complex datasets.
• General understanding of the applications & services they primarily support.
• Clearly articulates problems on both technical and non-technical levels.
• Additional responsibilities, as required.

Experience and Skills:

• 4 year degree or equivalent work experience in software development or DevOps engineering.
• 2-4 years of hands-on experience in code (Python & Java preferred).
• 2-4 years of hands-on experience in orchestration and deployment technologies.
• Strong familiarity at working with web deployment technologies including hosted and cloud-based.
• Proven track record of applying/recommending the appropriate solutions for issues.
• Proven track record of being able to resolve issues independently
• Strong English proficiency